Remote Travel Experience Specialist

Prestige Travel Agency by Mich; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency in the United Kingdom is seeking a Travel Customer Experience Representative to support clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings, and resolving customer concerns in a remote environment. Ideal candidates will have strong communication skills and a passion for travel. This position offers flexible work, career growth opportunities, and travel perks, providing a collaborative team environment.

Benefits

Fully remote, flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Resolve customer concerns with empathy and effective problem-solving.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Passion for travel

Job description

A leading travel agency in the United Kingdom is seeking a Travel Customer Experience Representative to support clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings, and resolving customer concerns in a remote environment. Ideal candidates will have strong communication skills and a passion for travel. This position offers flexible work, career growth opportunities, and travel perks, providing a collaborative team environment.