Remote Terminal Support Specialist I

Payroc; Remote; GBP 30,000 - 40,000; Full time

Job summary

A financial services company is seeking a Specialist I, Technical Support, Terminal in Belfast. This role involves being the initial contact for merchants and providing top-level support through email and telephone. Candidates should exhibit strong communication skills and have prior experience in technical support. The position promotes self-sufficiency among customers and includes administrative tasks. This remote role offers a schedule of Monday to Friday with occasional Saturdays. The company values equal opportunities and provides comprehensive employee benefits.

Qualifications

• Prior experience in technical support roles is required.
• Must work well both independently and as part of a team.
• Excellent written and oral communication is essential.

Responsibilities

• Provide client support via email and phone.
• Process technical inquiries and manage orders.
• Coach customers for self-sufficiency.

Skills

Technical support experience

Communication skills

Attention to detail

Teamwork

Computer literacy

Tools

Word

Excel

Microsoft Outlook

Job description

A financial services company is seeking a Specialist I, Technical Support, Terminal in Belfast. This role involves being the initial contact for merchants and providing top-level support through email and telephone. Candidates should exhibit strong communication skills and have prior experience in technical support. The position promotes self-sufficiency among customers and includes administrative tasks. This remote role offers a schedule of Monday to Friday with occasional Saturdays. The company values equal opportunities and provides comprehensive employee benefits.