Remote Technical Support Engineer - Software Solutions

Upland Software; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A cloud-based solutions provider in the UK is seeking a Technical Support Analyst to deliver exceptional software support to users of Objectif Lune products. This remote role requires excellent technical communication skills, strong problem-solving abilities, and a commitment to customer service. Responsibilities include managing support cases, identifying technical issues, and providing clear instructions to clients. Flexible schedule available including standby after office hours.

Qualifications

• Good technical communication skills in English.
• Passion for providing superb Technical Support.
• Ability to manage and resolve complex software issues.

Responsibilities

• Provide all levels of Technical Support assistance to users.
• Own and manage cases through their entire lifecycle.
• Identify technical problems and propose solutions.

Skills

Technical communication

Customer service

Problem-solving

Job description

A cloud-based solutions provider in the UK is seeking a Technical Support Analyst to deliver exceptional software support to users of Objectif Lune products. This remote role requires excellent technical communication skills, strong problem-solving abilities, and a commitment to customer service. Responsibilities include managing support cases, identifying technical issues, and providing clear instructions to clients. Flexible schedule available including standby after office hours.