Remote SMB Customer Success Manager (SaaS)

1Password; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager to enhance customer relationships and ensure high adoption rates of their services. This role is key to guiding clients through best practices and supporting their needs, with a focus on customer retention. Candidates should have at least 2 years of experience in a Customer Success role within a SaaS or Tech environment. The position offers a fully remote work opportunity in the UK, allowing for flexibility and significant impact on customer satisfaction.

Benefits

Competitive health benefits

Generous PTO policy

Retirement matching program

Paid volunteer days

Free 1Password account

Qualifications

• Minimum 2 years experience in a Customer Success role in a SaaS or Tech environment.
• Familiarity with guiding customers through their lifecycle and ensuring high adoption rates.
• Ability to articulate customer needs and opportunities.

Responsibilities

• Guide Teams and Business customers through established best practices.
• Ensure customer satisfaction and retention by supporting yearly renewal processes.
• Regularly report on customer needs and feedback.

Skills

Customer Success management

Strong communication skills

Customer engagement

CRM proficiency

Technical translation

Tools

Salesforce

Gainsight

Job description

A leading cybersecurity company is seeking a Customer Success Manager to enhance customer relationships and ensure high adoption rates of their services. This role is key to guiding clients through best practices and supporting their needs, with a focus on customer retention. Candidates should have at least 2 years of experience in a Customer Success role within a SaaS or Tech environment. The position offers a fully remote work opportunity in the UK, allowing for flexibility and significant impact on customer satisfaction.