Remote Service Desk Analyst - French & English

Sysco; Warrington; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading food service distributor is seeking a Service Desk Analyst fluent in English and French to provide IT support for internal users. The role involves resolving non-critical incidents, ensuring high service quality, and effectively documenting interactions in ServiceNow. Ideal candidates will have strong customer service skills and experience in an IT support environment. Employers offer opportunities for growth and the chance to uphold company values while working in a collaborative remote environment.

Qualifications

• Degree or equivalent experience preferred.
• ITIL V4 / ITSM certification preferred.
• Proficient in Microsoft Office365 essential.

Responsibilities

• Address non-major incidents and service requests.
• Document case details in ServiceNow.
• Deliver excellent customer service and support.

Skills

Fluent in English

Fluent in French

Customer service

Problem-solving

Communication skills

IT troubleshooting

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

Tools

ServiceNow

Microsoft Office365

Job description

A leading food service distributor is seeking a Service Desk Analyst fluent in English and French to provide IT support for internal users. The role involves resolving non-critical incidents, ensuring high service quality, and effectively documenting interactions in ServiceNow. Ideal candidates will have strong customer service skills and experience in an IT support environment. Employers offer opportunities for growth and the chance to uphold company values while working in a collaborative remote environment.