Remote Senior Climate-Tech SaaS Service Delivery Lead

Climate17; Remote; GBP 35,000 - 50,000; Full time

Job summary

A mission-driven SaaS company is seeking a Senior Service Delivery Consultant to ensure clients gain maximum value from their energy and carbon platforms. You will manage service delivery, handle client onboarding, and work closely with sales and product teams. The ideal candidate has 3+ years in SaaS service delivery and strong technical communication skills. The role is fully remote, and offers a salary range of £35,000–£50,000 per year along with flexible working hours.

Benefits

Flexible working hours

Opportunity to impact net-zero transition

Work closely with a passionate team

Qualifications

• 3+ years of experience in SaaS service delivery or customer success.
• Ability to translate functional requirements into technical specifications.
• Strong interpersonal skills and ability to manage client relationships.

Responsibilities

• Own onboarding and implementation for new clients.
• Serve as the single point of contact for service inquiries.
• Write and coordinate technical proposals and quotes.

Skills

SaaS implementation & support

Technical communication

Customer-facing & commercial acumen

Project management

Domain knowledge

Soft skills

Tools

CRM tools

Project management tools

Job description

A mission-driven SaaS company is seeking a Senior Service Delivery Consultant to ensure clients gain maximum value from their energy and carbon platforms. You will manage service delivery, handle client onboarding, and work closely with sales and product teams. The ideal candidate has 3+ years in SaaS service delivery and strong technical communication skills. The role is fully remote, and offers a salary range of £35,000–£50,000 per year along with flexible working hours.