Remote SaaS Support Engineer – Hospitality

PepperHQ Limited; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading tech startup in the UK is seeking a Technical Support Engineer to diagnose and troubleshoot software issues for customers using their SaaS platform. This remote position requires a minimum of one year of experience in technical support, excellent problem-solving skills, and a diploma in Information Technology. The role offers a competitive salary and opportunities for skill development. This position includes evening and weekend work on a rota basis.

Benefits

Competitive Salary

Opportunity to develop skills

Experience with great restaurant brands

Qualifications

• 1 year+ work experience as a Technical Support Engineer supporting enterprise SaaS solutions.
• Experience supporting software for Hospitality or Retail merchants.
• Ability to diagnose and troubleshoot basic technical issues.

Responsibilities

• Diagnose and troubleshoot software problems for customers.
• Act as a bridge between customers and internal technical resources.
• Triage incoming support tickets from customers.

Skills

Technical Support Engineer experience

Customer service experience

Diagnosis and troubleshooting

Excellent communication skills

Knowledge of hospitality or retail operations

Education

Diploma in Information Technology

BE/B.Tech/MCA degree in Computer Science

Job description

A leading tech startup in the UK is seeking a Technical Support Engineer to diagnose and troubleshoot software issues for customers using their SaaS platform. This remote position requires a minimum of one year of experience in technical support, excellent problem-solving skills, and a diploma in Information Technology. The role offers a competitive salary and opportunities for skill development. This position includes evening and weekend work on a rota basis.