Remote SaaS Customer Success Manager – NA Growth & Renewals

DigitalGenius; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading AI technology company is seeking an experienced Customer Success Manager to enhance post-sales customer engagement. Responsibilities include project management across various client segments, understanding customer needs, and driving product performance reporting. Ideal candidates have 2+ years of SaaS client management experience, a Bachelor's degree, and great presentation skills. This fully remote position offers a competitive salary and generous benefits, including vacation and health insurance for US-based employees.

Benefits

Fully remote with all-access workspace

Competitive Salary & Equity Package

Generous Vacation Policy (25 Days)

Birthday Off

Monthly Fitness Stipend

Medical, Dental, Vision Health Insurance for US-based Employees

401k for US-based Employees

Qualifications

• 2+ years client management experience in SaaS.
• Background in CRM, API, and/or Customer Service spaces a plus.
• Ability to communicate technical and commercial concepts effectively.

Responsibilities

• Manage multiple projects in parallel for clients across all segments.
• Understand customer requirements for effective project scoping.
• Responsible for product performance reporting and ongoing project planning.

Skills

Client management experience

Presentation and relationship skills

Problem-solving

Ability to multitask and prioritize

Education

Bachelor’s Degree

MBA or technical degree

Tools

SFDC

Zendesk

Freshdesk

Excel

Job description

A leading AI technology company is seeking an experienced Customer Success Manager to enhance post-sales customer engagement. Responsibilities include project management across various client segments, understanding customer needs, and driving product performance reporting. Ideal candidates have 2+ years of SaaS client management experience, a Bachelor's degree, and great presentation skills. This fully remote position offers a competitive salary and generous benefits, including vacation and health insurance for US-based employees.