Remote Revenue Case Officer – Council Tax & Rates

HCL Workforce Solutions Ltd; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment company is seeking a skilled Revenue Case Worker to handle billing and collection for Westmorland and Furness Council. The role requires a minimum of 7 years' experience in a Revenues environment, proficiency in relevant systems, and excellent communication skills. The position offers full-time hours, fully remote work, and presents an opportunity to make a significant impact within local governance. Applicants must complete necessary security checks.

Qualifications

• Minimum of 7 years experience in a Revenues environment.
• Practical experience in an appropriate work environment.
• Must undertake Baseline Personnel Security Standard (BPSS) and DBS checks.

Responsibilities

• Process billing, collection, and recovery of debts up to enforcement stage.
• Handle customer enquiries and maintain accurate records.
• Liaise with Council staff and stakeholders to provide effective service.

Skills

Proficiency in MRI processing system

Sound understanding of Council Tax and/or Business Rates

Clear communication skills

Ability to work to targets and deadlines

Self-motivated

Ability to work independently and in a team

Tools

Capita

NEC Enterprise systems

Job description

A leading recruitment company is seeking a skilled Revenue Case Worker to handle billing and collection for Westmorland and Furness Council. The role requires a minimum of 7 years' experience in a Revenues environment, proficiency in relevant systems, and excellent communication skills. The position offers full-time hours, fully remote work, and presents an opportunity to make a significant impact within local governance. Applicants must complete necessary security checks.