Remote Project & Client Success Specialist

Diaceutics Group; Belfast; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global healthcare solutions provider is seeking a Project Support Specialist to enhance client project delivery through effective support and problem-solving. This role requires strong communication skills, a Bachelor’s degree, and experience in customer service or project support. You'll work in a dynamic environment focused on project management and customer satisfaction, with opportunities for hybrid working arrangements.

Benefits

Training and development opportunities

Flexible working

Health care including vision and dental

Qualifications

• 1-2 years experience in a project support or customer-facing role.
• Knowledge of customer support case management processes.
• Experience with online network member platforms is an advantage.

Responsibilities

• Monitor and resolve project-related support tickets.
• Process new user profile creation requests and provide onboarding assistance.
• Provide visibility on client project activities and content consumption.

Skills

Customer Service / External Impact

People Skills

Decision‑Making

Initiative and Independence

Education

Bachelor’s degree in a scientific, project management, or commercial field

Tools

Microsoft Office

CRM solutions

Job description

A global healthcare solutions provider is seeking a Project Support Specialist to enhance client project delivery through effective support and problem-solving. This role requires strong communication skills, a Bachelor’s degree, and experience in customer service or project support. You'll work in a dynamic environment focused on project management and customer satisfaction, with opportunities for hybrid working arrangements.