Remote Out-of-Hours Support Operator (Weekend Shifts)

Appello Careline Limited.; Remote; GBP 15,000 - 16,000; Full time

Job summary

A UK-based care service provider is seeking an Out of Hours Operator to deliver exceptional customer service by answering a variety of inbound calls. The role is fully remote and requires a genuine desire to help the community, along with strong communication and resilience skills. Candidates need a good educational background and the ability to handle challenging calls while meeting personal targets. This position offers competitive salary and extensive training with perks including discounts and employee assistance programs.

Benefits

158 hours holiday rising to 168 with length of service

Discounts on various services

24/7 employee assistance programme

Family and friends' discounts

Pension Scheme, up to 4% Company matched

Free on-site parking

Qualifications

• Experience working remotely in a customer-facing role.
• Genuine desire to help the community.
• Ability to manage challenging situations.

Responsibilities

• Answer inbound calls from various customers.
• Resolve issues related to noise complaints and repairs.
• Provide support while meeting personal targets.

Skills

Empathy

Communication

Resilience

Attention to detail

Education

Good general standard of education

Job description

A UK-based care service provider is seeking an Out of Hours Operator to deliver exceptional customer service by answering a variety of inbound calls. The role is fully remote and requires a genuine desire to help the community, along with strong communication and resilience skills. Candidates need a good educational background and the ability to handle challenging calls while meeting personal targets. This position offers competitive salary and extensive training with perks including discounts and employee assistance programs.