Remote IT Service Desk Agent | Inbound Calls & Onboarding

ICONMA; Richmond; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

A financial company is seeking a Service Desk Agent for their Richmond, VA/Hybrid location. This role will primarily involve assisting users with technology setups and providing customer-focused support for software issues through remote access tools. The ideal candidate should possess excellent communication skills, a High School Diploma or equivalent, and at least one year of help desk support experience. This is a great opportunity for those looking to grow in a supportive work environment with health benefits and career advancement prospects.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Qualifications

• At least 1 year of remote help desk support experience.
• High School Diploma, GED, or equivalent certification.
• Fluent in English.

Responsibilities

• Help users complete provisioning and onboarding technology set-up.
• Provide application support through remote access tools.
• Monitor and respond quickly to calls received.

Skills

Excellent written and verbal communication skills

Remote help desk support experience

Mac support experience

Windows OS support experience

IT ticketing platform experience

Education

High School Diploma or equivalent

Bachelor’s Degree

Associates Degree in Computer Science or equivalent

Tools

ServiceNow

Active Directory

Google suite applications

MDM solution (Airwatch)

Job description

A financial company is seeking a Service Desk Agent for their Richmond, VA/Hybrid location. This role will primarily involve assisting users with technology setups and providing customer-focused support for software issues through remote access tools. The ideal candidate should possess excellent communication skills, a High School Diploma or equivalent, and at least one year of help desk support experience. This is a great opportunity for those looking to grow in a supportive work environment with health benefits and career advancement prospects.