Remote Integrated Care Operations Manager

Welsh Ambulance NHS Trust; Remote; GBP 50,000 - 70,000; Full time

Job summary

A healthcare provider is looking for an Operations Manager for their Remote Integrated Care Service in Cardiff. The role involves 24/7 operational leadership, managing a multi-professional clinical team, and ensuring effective delivery of services. Candidates should have experience in managing contact centres, visible leadership skills, and relevant qualifications. Welsh language skills are desirable. This position aims to enhance the quality of patient care across the region.

Qualifications

• Highly specialist knowledge of managing a contact centre.
• Ability to demonstrate visible leadership in challenging situations.
• Prioritising conflicting demands and unpredictable work patterns.

Responsibilities

• Provide operational leadership 24/7 for a defined area.
• Manage delivery of works, estates, and security.
• Support and nurture staff within line management.

Skills

Managing a contact centre

Visible leadership

Effective communication

Budget management

Mental agility

Persuasion and influence

Education

Degree level of education or equivalent experience

ILM Level 4 in Leadership and Management

Clinical Qualification, Registered Nurse or Paramedic

Job description

A healthcare provider is looking for an Operations Manager for their Remote Integrated Care Service in Cardiff. The role involves 24/7 operational leadership, managing a multi-professional clinical team, and ensuring effective delivery of services. Candidates should have experience in managing contact centres, visible leadership skills, and relevant qualifications. Welsh language skills are desirable. This position aims to enhance the quality of patient care across the region.