Remote Industry Architect, Telco CRM & Workflows

ServiceNow; Staines-upon-Thames; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading cloud solutions provider is looking for an Industry Architect - Telco to support enterprise customers throughout their ServiceNow journey. You will engage with senior stakeholders, provide expert advice, and design end-to-end solutions tailored to specific business needs. The ideal candidate will have a strong consultative mindset and experience in telecommunications. This role offers flexible working conditions in a dynamic environment.

Qualifications

• Strong problem-solving skills and ability to drive complex projects from concept to completion.
• Excellent communication skills with ability to engage stakeholders at all levels.
• Understanding of integration, data models, and process automation.

Responsibilities

• Engage with senior stakeholders to provide expert advice on optimizing operations.
• Design and architect end-to-end solutions using ServiceNow products.
• Work closely with IT, operations, business stakeholders, and product teams.

Skills

Consultative Mindset

Stakeholder Management

Technical Acumen

User Experience

Analytical Skills

Education

Competitive certifications (e.g., ServiceNow CSA)

Tools

ServiceNow

Salesforce

Job description

A leading cloud solutions provider is looking for an Industry Architect - Telco to support enterprise customers throughout their ServiceNow journey. You will engage with senior stakeholders, provide expert advice, and design end-to-end solutions tailored to specific business needs. The ideal candidate will have a strong consultative mindset and experience in telecommunications. This role offers flexible working conditions in a dynamic environment.