Remote Inbound Sales Consultant

Yopa; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading estate agency in the UK is looking for confident customer care professionals to provide remote assistance to customers. The role involves handling inquiries, building relationships, and offering additional services like valuations. A background in sales or customer service is ideal. The company offers comprehensive training, a competitive salary with commission opportunities, and various employee perks including performance bonuses and a supportive work environment.

Benefits

Up to £35,000 OTE

Dedicated training and development

Service discounts

Sickness & mental health support

Refer-a-friend bonus

Wellbeing discounts

Generous holiday allowance

Performance bonus

Company socials

Qualifications

• Confidence in up-selling additional products and services is essential.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks.

Responsibilities

• Handle incoming calls and emails and ensure smooth customer journeys.
• Build warm relationships using consultative skills.
• Offer additional services such as valuations and mortgage advice.

Skills

Sales Experience

Communication skills

Customer Service

Tech Savvy

Negotiation

Job description

Yopas purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities and each other. We are delighted to be expanding our teams during an exciting time of growth. Here at Yopa our customers get a bespoke high‑end service with the added benefit of easy to use and market‑leading technology that helps them see every step of their sale as it happens. Our service also includes professional and dedicated local estate agents.

Working remotely you’ll be the first point of contact for Yopa customers across the UK, handling incoming calls and emails and creating a smooth journey ensuring our customers are move‑ready.

Building warm relationships using your consultative skills you’ll be comfortable seeking opportunities to offer our additional services from valuations to mortgage advice when registering customers through the Yopa Hub platform, matching customers with their dream home and delivering a personal service throughout.

This is an ideal role for confident customer care professionals with exposure to up‑/cross‑selling.

Preferred Skills and Experience

• Estate Agency Knowledge (Desirable but Not Essential): An understanding of estate agency is a plus but we provide all the training you need to excel in this role!
• Up‑selling Proficiency: Confidence in up‑selling additional products and services is essential.
• Exceptional Communication Skills: Excellent verbal and written communication skills.
• Contact Center Experience: Prior experience in a contact center is essential.
• Confident Communicator: Ability to engage and build rapport over the phone naturally.
• Team Player: Ability to work as part of a team sharing knowledge, resources and ideas.
• Organizational Skills: Strong organisational skills with the ability to manage multiple tasks and maintain attention to detail.
• Tech Savvy: Comfortable using computers and technology. Training in company‑specific software / systems will be provided.
• Weekend Rotation: Ability to work every other Saturday with a day off during the week in lieu.

Life at Yopa!

• Up to £35,000 OTE (25,500 base annual salary offering uncapped commission)
• Dedicated training and development – providing you the opportunity to grow your career and achieve your aspirations.
• Service discounts – for you, your family and friends!
• Sickness & mental health support – to provide you with peace of mind
• Refer‑a‑friend bonus scheme – if you recommend us as a place to work
• Wellbeing discounts – across food retail and travel
• Generous holiday allowance – to switch off and relax
• Performance bonus – to increase earning potential based on your achievements.
• Company socials – to get away from the everyday and celebrate our successes

Good luck!

Key Skills

• Sales Experience
• Direct Sales
• Door‑to‑Door Experience
• B2B Sales
• Customer Service
• Communication skills
• Basic Math
• Retail Sales
• Analysis Skills
• High‑end Sales
• Outside Sales
• Negotiation

Employment Type: Full Time

Experience: years

Vacancy: 1