Remote Home Claims Complaints Handler

Lorien; Remote; GBP 25,000 - 35,000; Full time

Job summary

A prominent insurance company in Leeds is seeking Complaints Handlers for a remote role on a 6-month contract. Ideal candidates should have prior experience in handling home claims property complaints within the financial services sector and demonstrate strong analytical skills. Responsibilities include investigating customer complaints, ensuring Regulatory compliance, and maintaining accurate records. This role demands strong communication, problem-solving abilities, and a commitment to delivering excellent customer experiences.

Qualifications

• Previous experience in handling home claims property complaints in financial services.
• Inquisitive mindset and strong analytical skills.
• Ability to manage a caseload and work independently.

Responsibilities

• Achieve good outcomes for customers while adhering to regulations.
• Conduct thorough investigations of complaints.
• Maintain accurate and clear complaint records.
• Meet productivity targets in complaint handling.

Skills

Customer service experience

Analytical skills

Problem-solving skills

Communication skills

Empathy skills

Job description

A prominent insurance company in Leeds is seeking Complaints Handlers for a remote role on a 6-month contract. Ideal candidates should have prior experience in handling home claims property complaints within the financial services sector and demonstrate strong analytical skills. Responsibilities include investigating customer complaints, ensuring Regulatory compliance, and maintaining accurate records. This role demands strong communication, problem-solving abilities, and a commitment to delivering excellent customer experiences.