Remote Guest Services Manager – Corporate Housing

Alchemy Global Talent Solutions Ltd.; Remote; GBP 40,000 - 55,000; Full time

Job summary

A corporate housing company based in the United Kingdom is seeking a Guest Services Manager to oversee the daily operations of their guest services team. The ideal candidate will have experience in guest services within the relocation industry, proven leadership skills, and a strong focus on customer satisfaction. Responsibilities include managing escalations, driving service strategies, and compiling performance reports. This full-time role is home-office-based and requires excellent communication and organizational skills.

Qualifications

• Experience in guest services within the relocation or moving industry is essential.
• Proven leadership skills with a professional, solution-oriented mindset.
• Strong written and spoken English communication skills.

Responsibilities

• Lead and manage the Guest Services team, ensuring smooth daily operations.
• Drive a perfectionist, guest-first approach across all service functions.
• Compile and deliver monthly guest services reports to management.

Skills

Leadership

Customer satisfaction

Communication

Organizational skills

Problem-solving

Tools

MS Word

Excel

Service management systems

Job description

A corporate housing company based in the United Kingdom is seeking a Guest Services Manager to oversee the daily operations of their guest services team. The ideal candidate will have experience in guest services within the relocation industry, proven leadership skills, and a strong focus on customer satisfaction. Responsibilities include managing escalations, driving service strategies, and compiling performance reports. This full-time role is home-office-based and requires excellent communication and organizational skills.