Remote Government Cyber Readiness CSM

TryHackMe Ltd; Remote; GBP 50,000 - 70,000; Full time

Job summary

A cybersecurity training company is seeking a Government Customer Success Manager to build strategic relationships with government clients. This role involves managing complex customer engagements, leading onboarding, and ensuring mission readiness. Candidates should have 3+ years in customer success or related fields and strong communication skills. The position offers remote work, a flexible schedule, and a focus on customer advocacy and retention. Join a team that directly shapes national cyber strategies.

Benefits

Salary based on location and experience

100% Remote work

Flexible working hours

Annual training budget of £2,500

Company retreats

Health insurance where applicable

Enhanced parental leave

401k / Pension support

Complimentary TryHackMe subscriptions

Qualifications

• 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments.
• Proven ability to manage complex, high-stakes customers with multiple stakeholders and long decision cycles.
• Strong data literacy to tell clear value stories.

Responsibilities

• Act as the primary relationship owner for government and defence customers.
• Lead GOV-specific onboarding and kickoff sessions aligned to mission readiness.
• Monitor adoption health and proactively intervene to mitigate risk.

Skills

Customer Success

Account Management

Strategic Partnerships

Data Literacy

Communication Skills

Ownership Mindset

Job description

A cybersecurity training company is seeking a Government Customer Success Manager to build strategic relationships with government clients. This role involves managing complex customer engagements, leading onboarding, and ensuring mission readiness. Candidates should have 3+ years in customer success or related fields and strong communication skills. The position offers remote work, a flexible schedule, and a focus on customer advocacy and retention. Join a team that directly shapes national cyber strategies.