Remote-First Lead Service Designer End-to-End Experience

Utility Warehouse; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A utility services provider in Greater London seeks a Lead Service Designer to manage customer experiences across various channels. The role involves creating service blueprints and journey maps to enhance usability and lead complex multi-service initiatives. Candidates should have significant UX design experience, particularly in regulated sectors, and demonstrate a strong ability to mentor peers. This position offers flexible working arrangements and various benefits, including an industry-benchmarked salary and a matched-contribution pension scheme.

Benefits

Industry-benchmarked salary

Share Options

Flexible working

Work-from-anywhere policy

Discounts on services

Matched-contribution pension scheme

Discounted private health insurance

Career Development Framework

Qualifications

• Significant years of experience in UX design with a specialism in end-to-end Service planning.
• Deep expertise in service blueprinting and journey mapping.
• Experience working within the regulated consumer services sector.

Responsibilities

• Own the creation of Service Blueprints and Customer Journey Maps.
• Help shape the Service Strategy for the entire customer lifecycle.
• Design unified experiences across digital and non-digital channels.
• Embed with operational teams to navigate process constraints.
• Translate research and design strategies into actionable insights.

Skills

UX design

Service blueprinting

Journey mapping

Systems thinking

Mentoring

Customer experience

Cross-functional collaboration

Job description

A utility services provider in Greater London seeks a Lead Service Designer to manage customer experiences across various channels. The role involves creating service blueprints and journey maps to enhance usability and lead complex multi-service initiatives. Candidates should have significant UX design experience, particularly in regulated sectors, and demonstrate a strong ability to mentor peers. This position offers flexible working arrangements and various benefits, including an industry-benchmarked salary and a matched-contribution pension scheme.