Remote Cyber Security Technical Account Manager (MSS/XDR)

Hamilton Barnes Associates Limited; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A cybersecurity solutions provider is seeking an experienced Cyber Security Technical Account Manager to enhance client relationships and deliver tailored security solutions. This role requires exceptional communication skills and a robust background in cybersecurity to manage expectations and provide strategic guidance. The position offers a competitive salary of £50,000 - £60,000 and a remote-first work model.

Benefits

Career development opportunities

Collaborative culture

Mission-driven environment

Qualifications

• Proficient in cybersecurity operations and incident response workflows.
• Familiar with SLAs, KPIs, and service reporting frameworks.

Responsibilities

• Lead technical service reviews and roadmap sessions.
• Provide guidance on MSS and XDR optimization.
• Act as the technical voice of the customer and manage escalations.

Skills

5+ years' experience in technical service delivery

Knowledge of MSS, XDR, SIEM, SOAR

Experience managing complex client environments

Excellent communication skills

Proven track record of building trust

Job description

A cybersecurity solutions provider is seeking an experienced Cyber Security Technical Account Manager to enhance client relationships and deliver tailored security solutions. This role requires exceptional communication skills and a robust background in cybersecurity to manage expectations and provide strategic guidance. The position offers a competitive salary of £50,000 - £60,000 and a remote-first work model.