Remote Customer Success Manager - Managed Services & SLAs

Ultima; Remote; GBP 50,000 - 70,000; Full time

Job summary

A technology services firm is seeking a Customer Success Manager to ensure high-quality support for managed services clients. The role involves delivering consistent service, maintaining operational relationships, and acting as the primary client contact. This position requires collaboration with support and account management teams to enhance service value and ensure adherence to SLAs and KPIs. The role includes remote work with travel to customer sites in Reading and London twice a month.

Qualifications

• Proven experience in customer success or service management roles.
• Ability to maintain high standards of client support.
• Strong communication skills for interaction with clients and teams.

Responsibilities

• Deliver a high-quality support experience for clients.
• Ensure service adherence to SLAs and KPIs.
• Collaborate with various teams to enhance service delivery.

Skills

Service delivery management

Client relationship management

Performance metrics adherence

Collaboration with technical teams

Job description

A technology services firm is seeking a Customer Success Manager to ensure high-quality support for managed services clients. The role involves delivering consistent service, maintaining operational relationships, and acting as the primary client contact. This position requires collaboration with support and account management teams to enhance service value and ensure adherence to SLAs and KPIs. The role includes remote work with travel to customer sites in Reading and London twice a month.