Remote Customer Service Assistant

VITA CV; Remote; GBP 40,000 - 60,000; Part time

Job summary

A customer service company is seeking a Remote Customer Service Assistant to support clients and ensure high-quality service. The role involves responding to customer enquiries via email, chat, and phone, while maintaining accurate records. Ideal candidates will possess strong communication skills, be organized, and thrive in a remote work environment. This part-time role offers flexible hours and a collaborative team culture, ensuring a supportive atmosphere for all employees.

Responsibilities

• Respond promptly to customer enquiries via email, chat, and phone.
• Resolve issues efficiently and escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Ensure a consistently positive customer experience.

Skills

Strong written and verbal communication skills

Customer-focused and solution-oriented mindset

Good organisational and time management abilities

Confidence using digital tools and systems

Job description

Remote Customer Service Assistant

Location: UK – Remote

Job Type: Part-Time | Remote

Vita CV is recruiting a professional and customer-focused Customer Service Assistant to support clients through multiple communication channels. This role is ideal for individuals who excel in communication and enjoy delivering high-quality service in a remote environment.

About the Role

As a Customer Service Assistant, you will act as a key point of contact for customers, ensuring enquiries are handled efficiently and professionally while maintaining a high standard of service.

Key Responsibilities

• Respond promptly to customer enquiries via email, chat, and phone
• Resolve issues efficiently and escalate complex cases when necessary
• Maintain accurate records of customer interactions
• Ensure a consistently positive customer experience

What We’re Looking For

• Strong written and verbal communication skills
• A customer-focused and solution-oriented mindset
• Good organisational and time management abilities
• Confidence using digital tools and systems
• Fully remote working arrangement
• Flexible working hours
• Supportive and collaborative team culture

VITA CV provided pay range

This range is provided by VITA CV. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.