Remote Customer Service Advisor — Out of Hours

Platform Housing Group; Birmingham; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A progressive social housing organization is seeking a Contact Centre Advisor to provide excellent customer service as the first point of contact for residents. The role requires experience in a customer-focused environment, preferably within a contact centre, as well as exceptional communication and problem-solving skills. The position is primarily home-based, with occasional in-office work at the Birmingham Business Park. Competitive benefits include flexible leave options and a strong support system for employees.

Benefits

28 days annual leave (pro rata)

Family friendly policies

Medicash health plan membership

Non-contributory Health & Wellbeing plans

Pension Salary Sacrifice contribution scheme

Supportive working environment

Qualifications

• Experience in a customer focused environment, preferably from a telephony or contact centre background.
• Commitment to resolving queries professionally.
• Ability to interact with people of all ages and backgrounds.

Responsibilities

• Act as the first point of contact for customers, resolving issues at first contact.
• Answer enquiries and ensure resolution, working towards KPIs.
• Work shifts in the Out of Hours team, including bank holidays and weekends.

Skills

Customer focused experience

Excellent communication skills

IT literate

Empathy and people skills

Tools

Microsoft packages

Job description

A progressive social housing organization is seeking a Contact Centre Advisor to provide excellent customer service as the first point of contact for residents. The role requires experience in a customer-focused environment, preferably within a contact centre, as well as exceptional communication and problem-solving skills. The position is primarily home-based, with occasional in-office work at the Birmingham Business Park. Competitive benefits include flexible leave options and a strong support system for employees.