Remote Customer Experience- Email, Chat, Call

Essence Journey; Salford; Remote; GBP 60,000 - 80,000; Full time

Job summary

A growing remote service company in the UK is seeking a dependable Remote Customer Experience Assistant to assist in daily operations and client communication. The ideal candidate has prior customer service experience, strong organizational skills, and is comfortable managing tasks independently in a remote setting. This role offers flexible scheduling and competitive compensation, making it ideal for proactive individuals looking for growth and development opportunities.

Benefits

Flexible scheduling

Competitive compensation

Access to exclusive company perks

Opportunities for growth and skill development

Qualifications

• Must be 18 years of age or older.
• Prior experience in customer service, hospitality, or virtual support roles is preferred.
• Must have a reliable internet connection.

Responsibilities

• Communicate with clients and team members through email, chat, and phone.
• Confirm schedules, appointments, and follow-up details.
• Provide responsive and professional support to clients and internal teams.

Skills

Excellent written and verbal communication

Strong organizational abilities

Multitasking

Comfortable using email and chat

Job description

We are seeking a dependable and detail-oriented Remote Customer Experience Assistant to join our growing team. In this role you will assist with daily operations, client communication, and scheduling to help ensure all processes run efficiently. This is a remote position suited for individuals who are organized, proactive, and comfortable managing tasks independently.

Requirements

• Must be 18 years of age or older
• Prior experience in customer service, hospitality, call center or virtual support roles is preferred
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities in a remote setting
• Comfortable using email, chat, and other virtual tools for daily communication.
• Must have a reliable internet connection

Responsibilities

• Communicate with clients and team members through email, chat, and phone.
• Confirm schedules, appointments and follow‑up details.
• Maintain records, update internal systems and ensure accuracy of information.
• Assist in coordinating tasks, documents and communications between departments.
• Provide responsive and professional support to clients and internal teams.

Benefits

• Flexible scheduling and remote work environment.
• Competitive compensation and daily pay options.
• Access to exclusive company perks and resources.
• Opportunities for growth and skill development.

Equal Opportunity Statement

All qualified applicants will receive equal consideration without regard to race, gender, age, disability or any other protected status. We value diversity and inclusion at every level of our organization.

Key Skills

Computer Science, user experience, User Interface, SME, CSS, Interaction Design, Windows, Android, Usability Studies, Visual Design, HTML, User Research, JavaScript, Web Services, Wireframes

Employment Type: Full Time

Experience: years

Vacancy: 1