Remote Consultant

Haig Legal Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A national specialist legal services company is seeking a full-time Home Based Phone Sales Consultant to join its Client Team. In this role, you will engage with existing clients to review their arrangements and provide tailored advice through phone and Zoom calls. Strong customer service and rapport-building skills are essential, alongside a minimum of 5 years of experience in a customer-focused role. Product training will be provided, and you will work within arranged daytime appointment slots.

Qualifications

• At least 5 years of experience in customer service.
• Strong interpersonal skills for client interaction.

Responsibilities

• Conduct phone or Zoom calls with existing clients to review their arrangements.
• Provide advice based on clients' current plans.
• Ensure appointments are made during daytime hours.

Skills

Customer Service Skills

Rapport Building

Decision Making

Database Access

Admin Skills

Job description

The Company

With over 30 years working in the Customer Services sector, specialising in Wills & Estate Planning. At Simpler Law Limited we pride ourselves on strong internal values and high standards of customer service and we work in a regulated environment with over 220,000 satisfied customers. Simpler Law Limited is looking for further additions to our well established, existing Client Team as a full time employed Home Based Phone Sales Consultant.

Your Job

Your day is prearranged for you to speak to 3-4 of our existing clients per day, to review their existing arrangements, to ensure it is still the best plan for them and advise accordingly via phone or zoom. These calls are daytime appointments only, arranged between 9am and 5pm. Full product training provided at our head office in Lincoln.

We are a national specialist legal services company, dealing with Wills, trusts, conveyancing and probate. We receive between 120-150 new referrals per day from all over the UK, from various sources, including introducers, advertising and existing clients and are a rapidly expanding company.

Job Requirements

• Great Customer Service Skills
• Great Rapport Building
• Can help clients make informed decisions
• Able to access a database
• Admin Skills

Minimum 5 years experienc...