Remote Complaints Investigator — Regulated Oversight Role

Michael Page (UK); Remote; GBP 40,000 - 50,000; Full time

Job summary

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents. The ideal candidate will have experience in casework, strong analytical abilities, and excellent communication skills. This role is primarily home-based with some required travel within the UK. The salary range is £40,000 - £50,000 with 25 days annual leave plus bank holidays, offering a supportive environment for professional growth.

Benefits

25 days annual leave

Fully expensed travel within the UK

Qualifications

• Experience in conducting formal investigations within a regulated environment.
• Ability to analyse complex information and summarise outcomes.
• Exceptional verbal and written skills with a focus on empathy.

Responsibilities

• Conduct thorough investigations into complaints against enforcement agents.
• Evaluate evidence against regulations to reach fair conclusions.
• Deliver clear and structured decisions, explaining outcomes.

Skills

Casework experience

Analytical skills

Exceptional communication

Empathy under pressure

Independent working

Job description

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents. The ideal candidate will have experience in casework, strong analytical abilities, and excellent communication skills. This role is primarily home-based with some required travel within the UK. The salary range is £40,000 - £50,000 with 25 days annual leave plus bank holidays, offering a supportive environment for professional growth.