Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading customer support platform is seeking a Remote Community Moderator to provide support for a major gaming client. This role involves engaging with players via email and chat while ensuring compliance with community guidelines. Ideal candidates should be fluent in English and French, possess strong problem-solving and customer service skills, and have experience on platforms like Discord and Facebook. This is a work-from-home opportunity allowing flexibility and self-management.

Qualifications

• Proficiency in reading, writing, and speaking English and French is essential.
• Engagement moderation and customer support experience are advantageous.
• Strong familiarity with community platforms like Discord, Facebook, and Instagram.

Responsibilities

• Provide email and chat support for gamers.
• Moderate community channels following guidelines.
• Engage with players while resolving their issues.

Skills

Proficiency in English and French

Problem-solving skills

Customer service skills

Time management

Empathy

Engagement moderation

Job description

Remote Community Moderator for Major Gaming Client – Work from Home, English and French

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios across the globe - for its premier gaming subscription service and catalog of award-winning titles.

If you love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.

What’s Needed to Provide Support for this Client

• Proficiency in reading, writing, and speaking English and French is essential.
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High level of reading comprehension and understanding of game-specific terminology, slang, and context.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

Must-Have Qualities and Capabilities

• Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
• Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
• Monitoring all assigned Community channels, apply client’s moderation guidelines and actions as appropriate.
• Coordinating activities and actions with team members and client representatives.
• Depending on the assigned studio, there may be limited direct engagement with players and/or templated responses provided.
• Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
• Able to task-switch with ease and evolve as the requirements of the role change over time. Deliver excellent customer service.
• Fluency in English

Community platforms may include:

• Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram and TikTok. Strong experience on these platforms will be added advantage.

What It Takes To Succeed:

You must be self-motivated, possess outstanding problem-solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary

This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

About Arise:

Arise connects small home-based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.

Sign up at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**