Remote 3rd Line Tech Operations Engineer (24/7)

Spherica Business Solutions Ltd; Remote; GBP 40,000 - 45,000; Full time

Job summary

An innovative IT service provider in Greater London is looking for a 3rd Line Technical Support Engineer. The position involves supporting day-to-day tasks in Infrastructure, Network, and Security management, working in a 24/7 operational team. Ideal candidates will possess strong skills in IT Infrastructure, Networking, and Security principles along with practical experience of innovative IT solutions. The role also includes additional benefits focused on wellbeing and personal development.

Benefits

22 days holiday basic

Additional birthday day off

£20 Birthday Voucher

Enhanced Paternity Pay

Enhanced Maternity Pay with 2 years' service

Qualifications

• Strong understanding of IT Infrastructure, Networking, and Security principles.
• Proficient knowledge of routing and switching and WAN/LAN technologies.
• Experience with operating and maintaining IT Security controls.

Responsibilities

• Overseeing various processes while maintaining relationships with clients.
• Ensuring reliability and security of the Customer's technical operations.
• Participating in a 24/7 operational team under a DuPont shift pattern.

Skills

IT Infrastructure knowledge

Networking principles

Security best practices

Routing and switching

Fortinet SDWAN

Cisco Meraki Wi-Fi

Operating IT Security controls

Tools

Firewall solutions

Cisco ISE

Job description

An innovative IT service provider in Greater London is looking for a 3rd Line Technical Support Engineer. The position involves supporting day-to-day tasks in Infrastructure, Network, and Security management, working in a 24/7 operational team. Ideal candidates will possess strong skills in IT Infrastructure, Networking, and Security principles along with practical experience of innovative IT solutions. The role also includes additional benefits focused on wellbeing and personal development.