Relief Retail Security Officer

Mitie; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services company is looking for a Retail Security Officer in Leeds to deliver excellent customer service and ensure a safe shopping environment. The role involves patrolling, utilising CCTV, and liaising with management and police. Candidates should have or be willing to obtain an SIA licence. This position offers contracted hours and various employee benefits including paid breaks, training programmes, and pension schemes.

Benefits

Annual leave

Pension and Life insurance schemes

Free uniform

Comprehensive induction and training programme

Progression and development opportunities

Qualifications

• Must have a current SIA licence or be willing to obtain one.
• Full 5-year checkable employment/education history required.

Responsibilities

• Deliver industry-leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV to reduce crime and stock loss.
• Liaise with store management teams and police.

Skills

Customer service

Conflict de-escalation

Patrolling

CCTV operation

Communication

Education

SIA licence or certificates

Job description

Pay rate and locations

Pay rate: £12.60

Location/s: Leeds, York, Bradford, Halifax

Various shifts (to be discussed at interview)

Job Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting

It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re‑licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid