Relief Receptionist

Jewish Care; Ilford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A care organization is seeking a friendly and efficient Receptionist to provide excellent customer service at their care home. This pivotal front-of-house role involves answering phone enquiries, providing information to visitors, monitoring security, and supporting administrative tasks. Candidates should have administrative experience, a Business Management or Administration qualification, and strong interpersonal skills. The role requires a self-motivated individual who can work under pressure and with confidentiality. This position operates on a Relief/Bank basis as needed.

Qualifications

• Experience working in professional administration departments or in a similar role.
• Ability to maintain confidentiality, both with company information and staff information.
• Self-motivated and with a desire to improve systems within the business.

Responsibilities

• Answering all telephone enquiries in a professional, helpful, and timely manner.
• Ensuring all visitors to the Unit are given appropriate information.
• Monitoring the CCTV operations on the site to ensure security is maintained.
• Inputting data onto the Unit’s computer system to set timescales and accuracy.
• Supporting the Manager and Administrator in specific administrative tasks.

Skills

Excellent interpersonal skills

Strong Microsoft Excel knowledge

Strong Outlook knowledge

Strong PowerPoint knowledge

Strong Word knowledge

Ability to maintain confidentiality

Self-motivated

Ability to work under pressure

Commercial awareness

Education

Business Management/Administration or similar qualifications

Job description

Are you a warm and professional communicator with a passion for excellent customer service? We are looking for a friendly and efficient Receptionist to be the welcoming face of our care home. In this pivotal front‑of‑house role, you will ensure that every visitor, resident, and colleague receives a first‑class service and a positive experience.

You’ll be a key member of our reception and administrative team, helping to create a safe, welcoming, and well‑organised environment for everyone who visits or works at the care home. Your role will involve a variety of reception and administrative tasks to support the smooth running of the home.

This post is for a Relief/ Bank Receptionist working on an as and when required basis to cover absence.

What you will be doing:

• Answering all telephone enquiries in a professional, helpful, and timely manner to agreed standards.
• Ensuring all visitors to the Unit are given appropriate information in a courteous and timely fashion to agreed standards.
• Monitoring the CCTV operations on the site to ensure security is maintained.
• Ensuring the reception area is welcoming, tidy and always contains appropriate visitor information to agreed standards.
• Inputting data onto the Unit’s computer system to set timescales and accuracy.
• Supporting the Manager and Administrator in undertaking specific administrative and clerical tasks as and when required.

What you will need:

• Experience working in professional administration departments or in a similar role.
• Business Management/Administration or similar qualifications.
• Excellent interpersonal skills.
• Ability to maintain confidentiality, both with company information and staff information.
• Strong Microsoft Excel, Outlook, PowerPoint, and Word knowledge.
• Self‑motivated and with a desire to improve systems within the business.
• Be a Team player.
• Ability to work under pressure and do multiple tasks.
• Commercial awareness and can do attitude.
• Can do attitude.