Release Support Officer-HMP Dovegate

Serco Group Plc; Marchington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider is seeking a Release Support Officer in Marchington, UK, to facilitate resettlement and pre-release planning for individuals leaving custody. The role involves working closely with various external agencies to provide essential support such as benefits claims assistance, clothing, and food. This dynamic position offers a chance to make a significant impact in people's lives during a pivotal transition period. Competitive salary and comprehensive benefits package included.

Benefits

Competitive salary with annual reviews

Contributory pension scheme

Access to internal training courses

Wellbeing support

Employee discounts

Paid volunteering day

Qualifications

• Ability to work closely with external agencies and prison staff.
• Experience in providing support in community or custodial settings.
• Understanding of benefits systems and how to assist individuals in claims.

Responsibilities

• Provide support and guidance to individuals leaving custody.
• Coordinate practical support on the day of release.
• Ensure individuals have access to essentials like clothing and food.

Skills

Communication skills

Interpersonal skills

Organizational skills

Job description

We are looking for a Release Support Officer to join Serco at HMP Dovegate. This role is central to resettlement and pre-release planning, ensuring individuals leaving custody have the essentials they need to begin their next chapter. You will work closely with prison staff, external agencies and the Department for Work and Pensions to provide practical support and guidance on the day of release.

Your work will make a direct difference - from helping someone set up their benefits claim, to ensuring they leave with clothing, food and information about where to access further support. It is a varied and active role where no two days are the same.

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Benefits

• Competitive salary with annual reviews.
• Up to 6% contributory pension scheme.
• Access to over 1,100 internal courses, apprenticeships and mentoring opportunities.
• Wellbeing support including 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, Simplyhealth cash plans and discounts at Serco-managed leisure centres.
• Savings across 1,000 retailers, from food and clothing to travel and entertainment.
• Dedicated employee networks and a paid volunteering day each year.