Relationship Support Consultant Manager

Royal London Group; Wilmslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading mutual life and pension company in the UK is seeking a Relationship Support Consultant Manager. In this role, you will lead a team focused on enhancing relationships with financial advisers while ensuring the quality and efficiency of engagements. The ideal candidate will have experience in managing customer-facing teams and strong relationship-building skills. The company offers generous benefits including 28 days of annual leave and a competitive pension scheme.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Proven experience in leading customer-facing teams.
• Excellent understanding of adviser and customer needs.
• Experience managing change effectively.

Responsibilities

• Support advisers with technical and sales queries.
• Ensure quality standards in adviser interactions.
• Drive business development through team activities.

Skills

Leadership in customer-facing teams

Understanding of adviser technology

Relationship building

Stakeholder management

Strong communication skills

Job description

Overview

Our Distribution team are currently recruiting for a Relationship Support Consultant Manager. This is an exciting new role with the opportunity to own and shape the direction whilst leading a team of Relationship Support Consultants and work to deliver the Distribution strategy. You will have a focus on broadening and deepening our reach across the UK financial adviser channel and ensuring Royal London is recognised as having market leading propositions.

Responsibilities

• Support advisers and the wider distribution team with technical and sales queries to ensure we maximise relationships and identify new business opportunities
• Support the team to deliver best outcomes for the advisers and customers
• Ensure all adviser interactions are delivered within the quality standards set out
• Manage demand and ensure productivity and efficiency levels are met
• Ensure teams act within the Risk/Control framework and environment set out
• Support business development by driving prospect and pipeline activity through the team

Qualifications

• Proven experience in leading and engaging people in direct or indirect customer facing teams is highly desirable
• Excellent understanding of adviser and end customers
• Experience in managing change and a changing environment
• Good understanding and working knowledge of adviser technology used including back-office systems, best advice tools, portals, research systems
• Proven relationship building and influencing skills demonstrated through stakeholder management
• Strong communication and engagement skills

Benefits

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits Inclusion, diversity and belonging. We’re an inclusive employer and celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.