Relationship-Driven Freight Forwarding Account Manager

SDW Recruitment Ltd; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Southampton is seeking a freight forwarding professional focused on building strong client relationships. This role involves managing an existing portfolio without the stress of new business development. Key responsibilities include client engagement, rate management, and performance monitoring. The ideal candidate will have experience in logistics, excellent communication skills, and proficiency in data management using MS Office. A full UK driving licence is essential. A competitive salary package and various benefits are offered.

Benefits

25 days holiday + Enhanced family leave

Private Medical Cover

Employee Assistance Programme (EAP)

Pension scheme

Discretionary bonus scheme

Cycle to Work Scheme

Free Parking

Qualifications

• Previous experience in freight forwarding or logistics is essential.
• A natural communicator who builds trust quickly.
• Comfortable working with data, rates, and administration.
• Proactive approach to resolving queries.
• Confident using MS Office and managing data.
• Full UK driving licence required.

Responsibilities

• Build and maintain strong connections with customers.
• Update rate sheets and tariffs for profitable decisions.
• Track KPIs to ensure we meet customer expectations.
• Collaborate with operations for smooth service delivery.
• Produce reports and review customer data.
• Attend customer visits to keep relationships active.

Skills

Industry Experience

Communication

Commercial Awareness

Problem Solving

Technical Skills

Mobility

Tools

MS Office

Job description

A leading logistics provider in Southampton is seeking a freight forwarding professional focused on building strong client relationships. This role involves managing an existing portfolio without the stress of new business development. Key responsibilities include client engagement, rate management, and performance monitoring. The ideal candidate will have experience in logistics, excellent communication skills, and proficiency in data management using MS Office. A full UK driving licence is essential. A competitive salary package and various benefits are offered.