Relationship Banker - Queens East NY Area

Bank of America; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a motivated individual for a client engagement role in St Albans, UK. Responsibilities include assisting clients with transactions, building relationships to meet their financial needs, and adhering to compliance guidelines. The ideal candidate should possess strong communication and problem-solving skills, have a High School Diploma, and be adaptable to various banking technologies. A passion for enhancing client experiences is crucial. The compensation ranges from $25.00 to $27.88 per hour, with benefits available.

Benefits

Industry-leading benefits

Paid time off

Support for employee development

Qualifications

• Enthusiastic, highly motivated self-starter with a focus on results.
• Ability to build and nurture strong relationships.
• Passionate about delivering experiences that improve clients' financial lives.
• Confident in providing solutions based on clients' needs.
• Effective communication skills for engaging with clients.
• Adaptable to new information and technology platforms.
• Comfortable educating clients on self-service banking technologies.
• Strong critical thinking and problem-solving abilities.
• Efficient time management and flexibility for extended hours.

Responsibilities

• Engage clients in the lobby to assist with transactions.
• Execute the bank's risk culture and strive for operational excellence.
• Build client relationships to meet their financial needs.
• Follow established guidelines to ensure compliance.
• Manage financial center traffic and appointments.
• Drive a positive client experience.
• Handle cash responsibilities effectively.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Job description

Description

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in‑depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self‑service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem‑solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Can be flexible to work weekends and / or extended hours as needed

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency Details

US – NY – Bayside – 4239 BELL BLVD – BAYSIDE‑42‑39 BANKING CENTER (NY5350), US – NY – College Point – 1415 College Point Blvd – COLLEGE POINT BC (NY5113), US – NY – Jamaica – 9116 168TH ST – JAMAICA BC (NY5105), US – NY – Saint Albans – 20502 Linden Blvd – St. Albans (NY5104)

Pay and Benefits

Pay range $25.00 – $27.88 hourly pay, offers to be determined based on experience, education and skill set. The role is compensated with a base salary and is not incentive eligible. Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.