Regulatory Services Manager (RP0087)

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A local government authority is seeking a Regulatory Services Manager to lead the newly formed Regulatory Services Department. The role involves promoting leadership values, developing service standards, and collaborating with stakeholders to enhance service delivery. Candidates should have a track record in service improvement and a strong leadership background. This position offers a competitive salary, flexible working arrangements, and access to various employee benefits.

Benefits

Flexible working arrangements

Access to electric pool cars

Local Government pension scheme

Generous annual leave allowance

Qualifications

• Proven experience in service improvement and a record of delivering tangible improvements.
• Strong leadership skills and a passion for local area improvements.
• Valid driving licence and access to a car.

Responsibilities

• Provide leadership and management to promote the Council’s values.
• Develop and monitor performance standards per the Corporate Plan.
• Collaborate with stakeholders to achieve aligned projects.

Skills

Leadership

Service improvement

Strategic thinking

Stakeholder engagement

Job description

Regulatory Services Manager (RP0087)

Starting salary £60,175 pa with progression to £69,590 pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance). 37 hours per week (hybrid working)

We’re looking for a proactive and experienced Manager to take on the newly formed Regulatory Services Department. This exciting role gives you the opportunity to help design and shape the service for the future.

The department covers a range of services including Food, Health and Safety, Environmental Protection, Enviro‑crime, Licensing, Private Sector Housing and allied support services.

Key Responsibilities

• Provide and promote strong, effective leadership and management, demonstrating and promoting the Council’s values and behaviours to motivate staff to deliver high quality services to customers.
• Plan, lead, develop and monitor robust performance standards in accordance with the Council’s priorities as set out in the Corporate Plan, seeking to continuously improve services.
• Work effectively and collaboratively with stakeholders and external partners to deliver aligned projects and priorities.

Qualifications & Requirements

• Confident and capable professional with proven experience in service improvement and a track record of delivering tangible service improvements.
• Strong leadership, strategic thinking and a passion for improving the local area.
• Valid driving licence and access to a car.
• This post is politically restricted.

Benefits

• Unique and attractive working environment in the heart of Welwyn Garden City.
• Flexible working arrangements.
• Access to electric pool cars.
• Local Government benefits including pension scheme and generous annual leave allowance.
• Full list of employee benefits available on our careers site.

About us: Community is at the heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high quality services to residents in a modern, efficient and effective way.

For an informal conversation about the role, please contact Emma Walker, Assistant Director Public Realm, at [e-mail].

Closing date: 11 January 2026.
Remote assessment will be held on: 15 January 2026.
Face to face interviews will be held on: 20 January 2026.

Keywords

Welwyn hatfield, local government, regulatory services, environmental health, environmental protection, leadership.