Regulatory Service Delivery Manager (Outsourced)

Morgan Hunt UK Ltd; Greater London; Hybrid; GBP 65,000 - 70,000; Full time

Job summary

A professional regulatory body in Greater London is seeking an Interim Business Manager to lead outsourced enforcement activities. This role offers an opportunity to improve service delivery and performance in regulatory operations. The ideal candidate will have experience managing outsourced services, proficiency in contract management, and excellent stakeholder management skills. This hybrid position requires 2 days a week in London, with a salary of £65,000 - £70,000 per annum.

Qualifications

• Proven experience managing outsourced services in a regulated environment.
• Strong understanding of investigations and regulatory casework.
• Excellent stakeholder management and influencing skills.

Responsibilities

• Act as the primary relationship manager for outsourced service providers.
• Monitor delivery against agreed KPIs and performance standards.
• Provide regular briefings and reporting to senior leadership.

Skills

Stakeholder management

Contract management

Performance data analysis

Quality assurance

Diplomacy

Job description

A professional regulatory body in Greater London is seeking an Interim Business Manager to lead outsourced enforcement activities. This role offers an opportunity to improve service delivery and performance in regulatory operations. The ideal candidate will have experience managing outsourced services, proficiency in contract management, and excellent stakeholder management skills. This hybrid position requires 2 days a week in London, with a salary of £65,000 - £70,000 per annum.