Registered Care Manager Dundee

Balmoral; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent care provider in Dundee is seeking a dedicated Registered Domiciliary Care Branch Manager to lead their team. The role involves ensuring high-quality care delivery, compliance with regulations, and managing day-to-day operations effectively. Candidates should have at least 2 years of managerial experience in a care setting and hold or be working towards an SVQ Level 4 in Health & Social Care. Competitive full-time position with opportunities for professional growth.

Qualifications

• Minimum 2 years managerial experience in a care setting.
• Track record of growing a domiciliary care business.
• Proven leadership and good communication skills.

Responsibilities

• Ensure compliance with company policies and regulations.
• Manage day-to-day operations of the branch.
• Prepare monthly reports on complaints and actions taken.

Skills

Leadership skills

Interpersonal skills

Communication skills

Business relationship management

ICT skills

Education

SVQ Level 4 in Health & Social Care / Leadership & Management Award

Job description

Balmoral Health & Social Care are currently recruiting a dedicated Registered Domiciliary Care Branch Manager to join our friendly and dynamic team in Dundee.

If you are passionate about care, have excellent communication and managerial skills, can work under pressure and have a drive to succeed, then look no further.

About The Role

The ideal candidate will ensure delivery of high‑quality care services consistent with expectations and preferences. They should be professional, polite and attentive, accurate, and represent the business at a senior level both internally and externally.

Candidates will be responsible for the managerial overview and day‑to‑day control of the branch, manage business performance, ensure effective strategic planning and management for business growth, and be prepared and responsive to challenges.

Job Responsibilities

• Ensure compliance with company policies and requirements of commissioners and regulators for assessment of service users needs.
• Fully implement company systems, policies and procedures to manage care delivery and promote quality.
• Actively solicit views of service users and commissioners on services provided.
• Monitor service compliance with customer requirements and specifications.
• Investigate thoroughly and rigorously any complaints related to services provided.
• Respond to complaints in accordance with recognised good practice and the company’s Complaints Procedure.
• Take effective action to address areas of dissatisfaction, poor performance or failure to meet customer preferences or expectations.
• Prepare monthly reports for the Operational Support Managers on complaints received and actions taken.
• Co‑operate with Care Inspectorate, Local Authority Commissioners and other auditors examining the service.
• In liaison with the Trainer and SVQ Assessor, ensure effective strategies are in place to meet identified training needs of staff.
• Maintain all staff SSSC registered as per regulatory requirements.
• Continue to achieve requirements for Investors in People recognition.

Job Skills, Qualifications & Education Requirements

• Must hold or be working towards an SVQ Level 4 in Health & Social Care / Leadership & Management Award.
• At least 2 years managerial experience in a care setting.
• Track record of growing a domiciliary care business.
• Experience and good track record of business relationship management with Public Sector.
• Proven track record in managing resources.
• Proven leadership, interpersonal and communication skills.
• Sound and robust ICT skills and knowledge.

Additional Requirements

• PVG Membership.
• SSSC registration (must be maintained).
• Evidence of ETW in the UK.
• Travelling will be required with this position.
• Out of Hours working will be required with this position in line with business requirements.
• On‑Call availability will be required at the start of the role but this may change and be amended in line with business requirements.

Job Types

Full‑time Permanent

Employment Type

Full Time

Vacancy

1