Regional Support Manager (Care Homes)

Harbour Healthcare Ltd; Little Chell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A family-run care provider in Little Chell is seeking a Regional Support Manager to oversee operational excellence across care homes. The successful candidate will manage service improvement plans, support new managers, and ensure compliance with quality standards. Applicants should have experience in regional management within care settings and be willing to travel. This hands-on role champions quality and supports employees in delivering care.

Qualifications

• Experience in regional management or equivalent leadership role within care/home settings.
• Enhanced DBS check required for children and adults.
• Knowledge of CQC regulations and quality standards.

Responsibilities

• Support in the delivery of the Service Improvement Plan.
• Lead and supervise employees working within the region.
• Ensure emotional and physical needs of residents are met.
• Manage HR issues and performance.

Skills

Regional management experience

Ability to travel

Knowledge of CQC regulations

Job description

Overview

The Regional Support Manager will be expected to support any home within a region and be flexible in terms of travel. They will report to the Regional Manager and work closely with the Regional Manager and the home’s management team to ensure action plans are completed in a timely manner, implement improvements and enhance quality standards. The Regional Support Manager's primary purpose is to support their region to achieve a minimum good CQC outcome in all homes, championing quality throughout their region. They will work closely with the Regional Manager and the Home's management team to ensure the services are achieving their financial budgets. This is a hands-on role where they will be expected to practically support a home operationally, assisting as required. The Regional Support Manager will be expected to manage and/or support homes where there is a Manager's absence due to a vacancy, leave or sickness. They will support new Managers and Managers who are experiencing operational issues. In the absence of a Regional Manager, you will be expected to deputise for them.

Responsibilities

• To support in the delivery of the Service Improvement Plan. They will have key responsibilities for the delivery of elements of the Service Improvement Plan as agreed with their line manager.
• Support on the implementation and continued management of new systems, including EMAR and electronic care planning.
• To lead, direct, supervise and support employees working within the region.
• To support in the management of the region in an efficient and effective manner within available resources.
• Support recruitment within a service in line with Harbour policy and procedure.
• To provide Induction training and supervision to employees as required.
• Promote good communication within a service; they will champion Harbour Healthcare key elements, including Stand-up and Resident of the Day.
• Support the region and employees with any HR issues and performance. Ensure probationary periods are managed appropriately. Manage with informal and formal disciplinary matters.
• Ensure the emotional, spiritual, physical, medical and material needs of the residents are recognised, assessed and met where possible. This will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all users of the services in liaison with other professional workers.
• Involve residents where possible in decision making about activity, lifestyle and matters in the home which may affect them.
• Support with matters pertaining to the maintenance of the building and equipment.
• Support the implementation of systems of working which enable Health and Safety legislative requirements to be met (e.g., risk assessments, fire records, COSHH files).
• Ensure mandatory training requirements are met in the region and that clear, up to date, individual training records are kept on all employees.

Qualifications and Requirements

• Experience in regional management or equivalent leadership role within care/home settings (preferred).
• Ability to travel within the region as required.
• Enhanced DBS check required (for Children and Adults).
• Knowledge of CQC regulations and quality standards.

About Harbour Healthcare

Harbour Healthcare is a family-run business with over 41 care homes across the UK and is growing. We promote inclusion, belonging and empowerment, value teamwork, and uphold our values: Seeing possibilities, valuing individuality, supporting rights and choices, and being responsible, sustainable and innovative.