Regional Soft Services FM Manager

Shaw healthcare; Shoreham-by-Sea; On-site; GBP 55,000; Full time

Job summary

A leading healthcare company is seeking a Regional Soft Services FM Manager. In this role, you'll oversee Catering and Domestic teams, ensuring high standards of food service and cleanliness across multiple sites. Candidates must possess extensive healthcare catering experience and strong knowledge of food hygiene legislation. This position offers a competitive salary package and opportunities for leadership and training development.

Benefits

Discretionary EOT bonus

Car allowance

Full-time position

Qualifications

• Experience managing large budgets in healthcare catering.
• Strong knowledge of current food hygiene laws and HACCP.
• Demonstrated ability in multi-site operations and infection control.

Responsibilities

• Oversee and support Catering & Domestic teams across the organization.
• Ensure high standards of Foodservice and cleanliness are maintained.
• Lead training and development for Cooking and Domestic staff.

Skills

Healthcare Catering experience

Budget management

Food Hygiene legislation knowledge

Knowledge of HACCP

Multi-site management

Infection Control practices

Job description

Overview

Position: Regional Soft Services FM Manager

Location: Covering services in the Southern Region which includes mainly West Sussex and London Area

Salary Package of £54,700 D.O.E (Plus discretionary EOT bonus tax free)

Car Allowance: £385 pcm

Hours: 37.5

Contract: Full time, permanent

The Role

Reporting to the Head of Hotel Services, you will be responsible to oversee, support & guide the Catering & Domestic teams across the Shaw Healthcare business, in conjunction with the Care Home & Operations Management Teams, ensuring high standards and the best possible Foodservice, Quality & Cleanliness is consistently achieved and maintained at all times.

This includes ALL Catering, Domestic Cleaning & Laundry operations.

Principal duties

• To be a good role model for all employees, being aspirational, optimistic, approachable as well as being consistent.
• To promote practice and behaviour in line with Shaw healthcare's Vision "To provide the quality of care we would want for our loved ones".
• To take an active role in leading culture change and building and sustaining employee engagement.
• To maintain and provide a professional positive relationship with our Contract partners, where appropriate and provide a service that is responsive to the targets contained within the Specifications and Payment Mechanisms of the Company's Contracts.
• To support and advise the Homes on appropriate Catering & Domestics Staffing levels & Rotas
• To ensure awareness and compliance with new legislation, directives and practices.
• Perform any other duties as may be required and will be required to visit / spend time at all sites.

Main Duties

CATERING

To ensure "Shaw Minimum Mealtime Standards" are achieved at all times thus providing a great service that offers fine meals, beautifully presented, fresh, clean, attractive and well-furnished surroundings, that underpins excellent Care and helps to ensure that Mealtimes are the highlight of the day for our Residents.

To improve the standard of care relating to all aspects of Food Service through:

• Supporting our Care staff in excellent Food Presentation & Meal time experience for our Service Users.
• Identification, preparation and implementation of improvement plans.
• Identifying training requirements, appropriate training and implementing in conjunction with Shaw Training Department.
• Ensure compliance with Legislation in all aspects of Food Safety.
• Responsibility for Shaw Food Safety Policy and updating as appropriate.
• Monitor Food spends against Budgets & Occupancy levels ensuring controls in place along with providing support & guidance to Homes ensuring highest quality meals balanced with cost effectiveness/control.
• Monitor Food Waste with a focus on minimising / reducing.

• Provide expert advice & guidance on Homes Menus / Recipes i.e.
  • Average daily Nutrients are achieved
  • Allergens
  • IDDSI processes and procedures are followed
  • Lead and support on Menu & Recipe Software System
• Support and guide Shaw Kitchen teams to provide the best possible Foods for Shaw Residents at all times.
• Ensure Kitchen Teams follow best practice & legal requirements in all aspects of Foodservice & Food Safety.

CLEANING (Inc Laundry)

To ensure all Shaw Homes continually improve & maintain the highest standards of Cleanliness with contributes to maintaining a "Homely & Welcoming" environment for Residents, Staff & Visitors at all times.

• Provide expert guidance & support to Home Management & Domestic Teams with particular attention to:
  • Efficiencies
  • Cleaning practices
  • Infection Control
  • Use of appropriate Equipment & Chemicals
  • COSHH
  • Resident Safety
• Review Cleaning processes and Auditing tools to ensure compliance / compatibility with NHS Cleaning Standards 2021.
• Monitor Cleaning, Laundry Supplies & Suppliers spends to ensure control of costs and Budgets are adhered to.

Essential Criteria

• Must have Healthcare - (Private and or NHS) Catering experience
• Experience of managing & controlling large budgets
• Knowledge and application of all current Food Hygiene legislation
• Excellent working knowledge of HACCP
• Food production knowledge acquired through supervisory and management experience
• Experience of multi-site & geographically dispersed operations
• Experience & knowledge of Infection Control practices / procedures

Desirable Criteria

• Knowledge and experience of PFI and or Local Authority Contract compliance
• Team Leadership to support & guide a skilled and motivated workforce.
• Results-Driven: A quality and process-oriented mindset with a focus on achieving measurable outcomes.