Regional Service Manager

Engel Machinery; York and North Yorkshire; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading plastics processing company is seeking a Regional Service Manager to oversee operations and manage a team in York and North Yorkshire. The role requires extensive experience in service coordination and a technical background in engineering. Candidates must demonstrate strong leadership and customer service skills, and be prepared to support both internal teams and customer needs effectively. A competitive compensation package is offered.

Benefits

Health insurance

401k with match

Vacation pay

Holiday pay

Qualifications

• 3-5 years of experience with Service Coordination or Field Service.
• Must have a valid driver's license and passport.
• Experience in customer-facing roles.

Responsibilities

• Manage daily operations in the service department.
• Lead and develop a team of 15 employees.
• Coordinate customer service tasks and manage requests.

Skills

Leadership

Team management

Customer service

Technical support

Education

Bachelor’s or Associate’s Degree in engineering

Tools

SAP

Job description

Overview

ENGEL Machinery North America has a job opportunity for a Regional Service Manager in our Customer Service Department (CSD).

ENGEL embodies a spirit of innovation with decades of experience. As the injection molding industry leader in technological advancements, ENGEL supports sustainable global growth. This is a family-run company that values long-standing relationships and aims to deliver expertise and experience in all fields of plastics processing. ENGEL is looking for a Regional Service Manager to lead the regional service operation in North America.

Job Summary

Manages and directs the daily operation of the assigned Region within ENGEL’s service department, including in-house service advisers, service assistants, and outside field service technicians. Serves as the liaison between customers and internal ENGEL teams (field service technicians, service advisers, sales, accounting, engineering and spare parts). Provides technical support to service advisers, field technicians, and engineers in all aspects of injection molding machines and/or robots. This is a key position to provide top-tier service to our customers both internally and externally. Must have experience in leadership, effective management, and a proven track record of developing and growing a team onsite and remotely.

Oversees the day-to-day operations of the assigned region within the Service Department.

• Lead, manage, and develop a team of 15 employees (4 onsite administrative/coordinators + field service technicians) to provide top-tier support for customers in need of technical support related to our products.
• Collaborate with other Regions and Regional Service Managers to ensure complete service for customers across North America.
• Coordinate requirements of the customer base by supervising requests for startups, emergency breakdowns, retrofits and technical service and support.
• Assist ENGEL employees with questions or issues related to spare parts, engineering, technical sales, service, retrofits and accounting.
• As needed, direct questions outside of resources at ENGEL York to proper channels at ENGEL Austria.

Handles requests that enter the service organization.

Supervisory Responsibilities & Leadership

• This position is responsible for the direct and complete oversight, planning and management of hiring, firing, creating and carrying out performance reviews, performance improvement, etc.

Qualifications

• Bachelor’s or Associate’s Degree in engineering, or equivalent work and industry experience
• 3-5 years of Service Coordination or experience with Field Service Technicians and Customer Facing-responsibilities
• SAP experience preferred but not required

Must Have

Must have a valid Passport, driver’s license in good standing that includes REAL-ID.

Why ENGEL?

The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide.

ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

ENGEL offers a competitive total compensation package to eligible employees, including health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you.

EEO

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

About This Company

ENGEL is a global leader in the manufacture of plastics processing machines. The ENGEL Group offers a full range of technology modules for plastics processing as a single source provider: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia, and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.