Regional Retail Sales Manager (remote/multi-region, Midlands/Northern England and Scotland)

Pandora; Greater London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading global jewelry brand is seeking a dynamic Regional Retail Sales Manager to oversee sales performance and operations across multiple locations in Greater London. The ideal candidate will have extensive retail management experience, focusing on driving revenue growth and leading teams to achieve business objectives. This role offers a competitive salary, substantial benefits, and is integral to enhancing the customer experience through strategic initiatives.

Benefits

Highly competitive salary

Company car allowance

£1,000 annual clothing allowance

Employee discount

Annual jewellery allowance

25 days annual leave

Additional day off for birthday

Access to online benefits platform

Free health and wellbeing support

Qualifications

• Extensive experience in retail management across multiple locations.
• Strong focus on driving sales and managing teams.
• Ability to analyze trends and data to inform business decisions.

Responsibilities

• Oversee operations and sales across multiple retail locations.
• Manage and coach store managers to maximize sales performance.
• Set and execute commercial strategies to improve profitability.

Skills

Strong leadership

Sales strategy execution

Analytical skills

Customer service focus

Problem-solving

Job description

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Highly competitive salary plus quarterly bonus and other excellent benefits

We're seeking a dynamic, commercially astute Regional Retail Sales Manager to join Pandora on a permanent contract, with the flexibility to support non-permanent regional assignments.

This unique role is designed for someone who thrives in a fast-paced, environment - stepping in to provide leadership, troubleshoot performance challenges, and drive a strategic sales agenda through clear initiatives.

The Regional Retail Sales Manager oversees sales performance, operations, and team leadership across multiple retail locations within an assigned territory. This role is responsible for driving revenue growth, executing sales strategies, and ensuring consistent brand standards. Key duties include managing and coaching store managers, analysing sales data, identifying market trends, and implementing promotional initiatives to maximize sales.

A strong focus is placed on proactive problem-solving-addressing operational challenges, resolving store performance issues, and developing solutions that improve productivity and customer experience.

The Regional Sales Manager is also tasked with finding innovative ways to drive sales and expand market presence, including exploring new business opportunities, optimizing product mix, strengthening community partnerships, and testing new growth strategies across their region.

This role collaborates closely with corporate leadership to achieve regional targets and support the rollout of new products, policies, and performance-improvement initiatives.

This is a role requiring regular travel across designated areas. You'll need to be comfortable working independently, building relationships, and translating both sales and people data into meaningful actions and strategic plans to deliver an ambitious sales agenda.

In the UK, we are very proud to have been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

What to expect from the role

You’ll build, coach and lead high performing teams and strategically drive exceptional sales and profitability whilst retaining a customer-centric 'best in class' approach at all times. Brand standards must be executed consistently, commercially and efficiently. The regional manager will be responsible for building strong partnerships with key stakeholders and implement innovative strategies in order to sustainably maximise the people, product & operational opportunities within the region.

Key responsibilities

Commercial Strategy & Delivery

• Drive sales performance and profitability across assigned regions or projects, identifying opportunities and responding swiftly to challenges both commercial and operational in nature.
• Ability to diagnose issues, generate a plan that has sequencing that can deliver sustained growth through building bench strength
• Analyse commercial and people data to identify trends, uncover opportunities, and implement targeted actions.
• Champion customer-centricity, ensuring stores deliver exceptional experiences that build loyalty and elevate the Pandora brand.
• Support and embed the Pandora Customer Experience Model, coaching teams to exceed expectations and drive results.

Leadership & Culture

• Lead with authenticity, consistently demonstrating Pandora's values and leadership behaviours.
• Attract and retain top talent. Build high-performing, inclusive teams that are engaged, motivated, and aligned with strategic goals.
• Foster a culture of continuous development and improvement. Strong performance coaching skills will be the foundation that leads your success factors. Both succession planning and career pipeline contributions are a requirement.
• Influence regional culture and performance, even in short-term assignments, leaving a lasting positive impact.
• Ability to flex to all audiences, make sound decisions and demonstrate good judgement. Role model our values and demonstrate leadership behaviours. understand and apply situational leadership.

Operational Excellence

• Manage multiple priorities and workstreams with agility, ensuring deadlines and deliverables are met on time and within designated budget
• Surface opportunities to drive efficiency and bring solutions to the table when calling out challenges.
• Uphold high standards and meet company targets as it relates to stock management, loss prevention, and compliance across all assigned stores.
• Role model best practices in health & safety, security, and data privacy, proactively identifying and mitigating risks.

About you

• A confident, adaptable leader who thrives in exciting fast-paced, agile and changing environments
• A true leader with extensive experience in managing multiple stores for high-revenue, faced past retailers, preferably with experience in fashion, apparel or accessories but not mandatory.
• A customer-centric and service-focused people manager with a target-driven and sales-focused mentality
• An inspiring leader, coach and mentor with excellent people development skills
• Comfortable working remotely and travelling across regions and staying over as required
• Able to quickly assess business needs, build relationships, and deliver results.
• Passionate about retail, people development, and driving commercial success
• Ability to work with multiple peers and stakeholders collaboratively to deliver end goals

Our values, and how they fit in to this role

We dream

• Thinks strategically and explores future possibilities.
• Innovates and collaborates to improve performance.
• Anticipates challenges and develops practical solutions

We dare

• Takes calculated risks and learns from setbacks.
• Encourages others to challenge norms and find new solutions.
• Adapts to change and supports others through it.

We care

• Fosters an inclusive, respectful environment with open communication.
• Builds trust and psychological safety within teams.
• Coaches and mentors others, energising them to excel.

We deliver

• Results-driven, focused on achieving KPIs and commercial goals.
• Makes informed decisions and solves problems effectively.
• Maintains accountability and resilience under pressure.

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. Our generous benefits package includes:

• A highly competitive salary
• Company car allowance
• £1,000 annual clothing allowance
• employee discount
• annual jewellery allowance
• 25 days of annual leave - prorated - with the option to buy/sell 5 additional days
• Celebrate your birthday with an additional day off
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more

If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.