Regional Operations Manager

Housing 21; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing organization in the UK is seeking an experienced team leader to manage Operations Managers for Retirement Living services. The ideal candidate will already have proven experience in senior management, financial skills, and a passion for developing others. This role also offers various benefits including a pension scheme and flexible working options.

Benefits

Pension scheme

Holiday pay

Occupational Sick Pay

Health Cash Plan

Employee Assistance Programme

Qualifications

• Experience in leading a highly performing team.
• Experience in working at a senior level within a similar organization.
• Ability to develop and support people to achieve their potential.

Responsibilities

• Lead a team of Operations Managers to deliver Retirement Living services.
• Responsible for operational delivery and performance.
• Manage service improvements benefiting customers and staff.

Skills

Team leadership

Senior-level management experience

Financial analysis

Stakeholder relationship building

Education

Management/professional qualifications in Housing

Job description

Overview

Hours: 35 per week

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!

The role

In this role you will lead a team of Operations Managers in the effective operational delivery of the Retirement Living services within a designated patch, including a variety of housing services across a large geographical location.

Reporting to the Heads of Retirement Living, you will be responsible for operational delivery and overall performance of the Retirement Living services within your designated patch.

Responsibilities

• Experience in leading a highly performing team
• Experience in working at a senior level within an organisation of a similar size and scale
• Experience in developing and supporting people to achieve their potential
• Strong financial skills and the ability to analyse financial results
• Management/professional qualifications in Housing
• Experience in managing service improvements benefiting both customer and employee teams
• Ability to build effective working relationships with internal and external stakeholders

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.

Benefits

• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop

As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.

Closing date for applications 5 October 2025, with interviews taking place 13 October 2025

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.