Regional Neighbourhood Manager

Eastlight Community Homes; Braintree; On-site; GBP 57,000; Full time

Job summary

A community-focused housing organization in Braintree seeks a Regional Neighbourhood Manager to lead and develop teams, ensuring high resident satisfaction and service delivery. Ideal candidates will have proven leadership skills, an ability to analyse data for service improvement, and a strong commitment to equality and customer service. Attractive benefits include a competitive salary of £56,520, 30 days annual leave, and a comprehensive pension scheme.

Benefits

£56,520 per annum

30 days annual leave plus bank holidays

Group stakeholder pension plan

Annual wellbeing grant of £200

Trailblazing family leave

Healthcare cash plan

Qualifications

• Proven leadership and people management skills.
• Ability to analyse data to shape services.
• Strong understanding of tenancy management and estate services.

Responsibilities

• Lead and develop a team to deliver effective services.
• Ensure high levels of resident satisfaction.
• Monitor performance data to identify trends.

Skills

Leadership

People Management

Data Analysis

Communication

Stakeholder Management

Tenancy Management

Estate Services

Education

Housing-related Qualification

Job description

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

Overview

We are seeking a Regional Neighbourhood Manager (permanent, full-time) to join our Housing & Communities team. This is a key leadership role, responsible for ensuring high levels of resident satisfaction, delivering excellent neighbourhood services, and driving performance across the region in line with regulatory standards.

As Regional Neighbourhood Manager, you will lead and develop a team to deliver effective services across lettings, estate management, tenancy sustainment, and resident engagement. You will act as the regional lead for housing for older people and supported living, monitor performance data to identify trends, and implement service improvements. You will also manage initial income and anti-social behaviour cases, ensure compliance with legislation and organisational policies, and work closely with contractors, partners, and internal teams to deliver joined-up, efficient services.

We are looking for an experienced housing professional with proven leadership and people management skills. You will have the ability to analyse data and use insights to shape services, excellent communication and stakeholder management skills, and a strong understanding of tenancy management and estates services. A housing-related qualification is desirable, but we welcome applications from candidates with equivalent experience. Most importantly, you will bring a commitment to equality, diversity, inclusion, and delivering excellent customer service.

This is an exciting opportunity to make a real difference to our residents, shape neighbourhood services, and help us build stronger communities.

Benefits

• £56,520 per annum
• Permanent Full Time contract
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [e-mail]

Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.

Eastlight Community Homes are unable to provide Visa Sponsorship.

Closing Date: 12/10/2025 at 23:59

Interview Date: Interviews are expected to be held week beginning 13 October 2025