Regional Manager-Roadside Assistance

Allianz; Croydon; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading insurance company is seeking a Regional Manager in Croydon to lead the roadside assistance services. This role involves managing teams and ensuring exceptional service delivery while maintaining strong supplier relationships. The ideal candidate will have supervisory experience, a strong focus on customer service, and motor vehicle technical qualifications. Apply if you're passionate about delivering excellence in service delivery.

Benefits

Company car

On-call compensation

Qualifications

• Self-aware and professional in a corporate environment.
• Demonstrated ability to coach and develop team members.
• Sound knowledge of the motor industry.

Responsibilities

• Manage teams of technicians and network providers for roadside assistance.
• Ensure compliance with health and safety regulations.
• Drive cost-effective service delivery and achieve leakage targets.

Skills

Organizational skills

Problem-solving skills

Communication skills

Supervisory experience

Customer service focus

Education

A-level standard or equivalent

Motor Vehicle Technical qualifications (City & Guilds Level 2 or NVQ3)

Tools

Outlook

Word

Excel

Job description

Location: South East / Essex & Croydon>

Department: Technical Operations

Reporting to: Head of RSA Technical & Network Operations

About us

We are seeking a dynamic Regional Manager to oversee the delivery of roadside assistance services in Croydon to support our South East Region. The role involves managing both internal and external networks of technicians and towing providers to ensure exceptional service delivery, meeting or exceeding KPIs, and driving continuous improvement and cost reduction.

Key Responsibilities

• Lead and manage teams including Regional Network Managers, RSA technician specialists, and RSA technicians.
• Ensure efficient delivery of roadside assistance through robust performance management and effective use of Management Information (MI).
• Develop and maintain strong relationships with external suppliers, ensuring capacity to handle peak demand and adherence to quality standards.
• Advocate for customer satisfaction by managing case-related action plans and adhering to regulatory guidelines.
• Drive cost‑effective service delivery and achieve leakage targets through strategic decision‑making
• Ensure compliance with health and safety regulations, conducting risk assessments as needed.
• Foster a customer‑centric culture focused on quality service delivery.
• Lead, motivate, and develop the team to consistently achieve high standards of service. Use AI tools for training and performance tracking.
• Oversee routine administration tasks and maintain accurate records.
• Leverage data analytics to spot trends and effectively manage team performance.

What you will bring

• Self‑awareness, well‑presented in line with working within a corporate environment.
• Positive influencer, flexible and adaptable to changing situations.
• Educated to the equivalent of A‑level standard. Motor Vehicle Technical qualifications to City & Guilds Level 2 or NVQ3 or equivalent.
• Hold or be willing to work towards an IOSH or equivalent Health and Safety qualification.
• Strong organisational and problem‑solving skills.
• The ability to effectively communicate at all levels both verbally and in writing.
• Demonstrable ability to coach team members to achieve performance improvement.
• Sound knowledge of Outlook, Word & Excel.
• Proven managerial/supervisory experience within a similar environment.
• Sound knowledge of the motor industry.
• Proven achievement of objectives and cost control.
• Previous experience in working and negotiating with suppliers.
• Proven supervisory experience preferably in a field‑based role.
• Excellent communication and interpersonal skills. Proactive, quick‑thinking, flexible, and adaptable to changing situations. Responsible and confident approach to work duties. Self‑motivated. Quality‑focused. Lateral thinker. Excellent analytical skills. The ability to work under pressure and to strict deadlines. Must be able to work with minimum supervision.

Other

• Essential: Clean current driving licence. ( Company car provided)

Working Hours

40 hours per week, Monday to Friday, with additional "on call" duties averaging 48 hours over a 17‑week period, including shifts covering early, late, and weekend hours.

Why Join us

If you are passionate about delivering exceptional roadside assistance services and have the skills to lead and develop a high‑performing team, we invite you to apply for this exciting opportunity.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us.

Let’s care for tomorrow.