Regional Delivery Manager

Evri; Bradford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading delivery service company based in Bradford seeks a Regional Delivery Manager to lead delivery performance across the region. This role involves coaching teams, managing budgets, and ensuring exceptional customer satisfaction. Ideal candidates will have a strong background in team leadership and knowledge of the self-employed courier model. Join us and make a significant impact in a growing organization.

Qualifications

• Current UK Driving Licence required.
• Proven ability to motivate teams and drive performance.
• Experience in managing budgets and cost controls.

Responsibilities

• Take responsibility for regional performance targets.
• Influence budget forecasting and cost controls.
• Maximise service coverage through effective recruitment.

Skills

Team coaching

Problem-solving

Negotiation

Job description

Were Hiring! Regional Delivery Manager – Bradford!

Lead. Inspire. Deliver Excellence.

We’re on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As a Regional Delivery Manager , you’ll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role, it’s an opportunity to make a real impact, influence regional performance, and shape the future of delivery.

If you’re a natural leader with a passion for people and operational excellence, we’d love to hear from you.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look below to understand what you’ll be doing as Regional Delivery Manager :

• Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.
• Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency.
• Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers.
• Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity.
• Driving courier performance through your team to ensure success in a 7-day operation.
• Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.
• Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers.
• Developing strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end-to-end parcel journey.
• Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team.

Qualifications

• Current UK Driving Licence.
• Proven ability to coach, support, and motivate teams.
• Strong problem-solving skills and ability to plan effective contingencies.
• Previous success in leading agile, high-performing teams.
• Knowledge of the self-employed courier model.
• Experience of setting and managing a budget.
• Confident negotiator with adaptable communication style.