Regional Coordinator- Guildford

Sonova; Guildford; On-site; GBP 27,000; Full time

Job summary

A leading hearing care provider in Guildford is seeking a passionate Regional Coordinator to enhance the operational efficiency of clinics. This role involves managing diaries, staffing, and ensuring an exceptional customer journey. The ideal candidate will have 3-5 years in operations coordination, excellent communication skills, and a customer-first mindset. As part of our commitment to exceptional care, you'll receive training and support to excel in a supportive team environment.

Benefits

Salary: £27,000 + Regional Bonus

Boots Discount Card

Free hearing aids

Free Flu Vaccine

Pension Scheme

Flexible Benefit Box

Life Assurance Cover

Long Service Awards

Generous Annual Leave

Access to Telus support network

Qualifications

• 3-5 years of experience in operations coordination or office management.
• Strong organisational and planning skills.
• Excellent communication and customer service mindset.

Responsibilities

• Manage regional diaries and staffing schedules.
• Partner with the Senior Regional Sales Manager to maximise productivity.
• Support customers through appointment confirmation and scheduling.

Skills

Operational Coordination

Office Management

Customer Service

Data Management

Adaptability

Team Collaboration

Education

Hearing Wellness Advisor Qualification

Job description

**Join Our Team as a Regional Coordinator**

Are you a people person with a passion for delivering exceptional customer care? Do you thrive in a busy, friendly environment where no two days are the same? Join us at Boots Hearingcare and help make a real difference to people’s lives every day.

About Us
We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting‑edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing and distributing hearing aids and cochlear implants.

About the Role:

We’re excited to open applications for a Regional Coordinator to support our clinics across region 9. This role will be based in our Guildford World of Hearing store.

This is a key role within our operational structure, ensuring our clinics run smoothly, our teams feel supported, and our customers receive an exceptional experience on their journey to better hearing.

As a Regional Coordinator, you’ll be at the centre of regional operations, planning ahead, keeping diaries running efficiently, coordinating staffing, and supporting our clinics day-to‑day. Working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists, and clinic teams, you’ll play a vital role in keeping Region 9 operating at its best.

This is a great opportunity for someone who enjoys variety, is naturally organised, and thrives in a fast‑paced environment.

What you’ll be doing:

• Partner with the Senior Regional Sales Manager to maximise productivity and reduce waste
• Analyse diary potential and improve accessibility across clinics
• Manage regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables, and absence cover
• Support customers through confirmation calls, rescheduling, and ensuring correct appointment bookings
• Oversee remote services including orders, replacements, and Hearing Aid Audiologist remote diary scheduling
• Manage stock, loan aids, and asset allocation for new starters and leavers
• Provide day-to‑day operational support to clinics and act as a point of contact for queries
• Support compliance processes, training completion, and onboarding/offboarding
• Track and report health & safety incidents and work with the H&S team to resolve issues
• Provide cross‑regional support where required

Benefits at Boots Hearingcare

• Salary: £27,000 + Regional Bonus

• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids: if you need them as an employee!
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

Person Specification:

• 3-5 years’ experience in operations coordination, office management, or resource planning
• Clinical experience preferred or willingness to complete Hearing Wellness Advisor qualification
• Strong organisational and planning skills
• Excellent communication and customer service mindset
• Confident using systems, data, and technology
• Solutions‑focused, calm under pressure, and adaptable to change
• A collaborative team player who is happy to support others when needed

If you’ve worked in customer service, retail, or healthcare before- brilliant! If not, don’t worry. What matters most is your attitude and your passion for great service. We’ll provide full training and ongoing support to help you succeed.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare, we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.

“We Care, We drive innovation, We strive for excellence, We build the best team”