Overview
You will have responsibility for a team of Refrigeration Engineers to ensure that planned and reactive maintenance tasks are completed on-time and to budget. You will also be responsible for the call-out rota and ensure adequate and safe cover at all times.
Responsibilities
- Supervise the team, being their daily point of contact, provide management support, guidance, training and development to colleagues to achieve a consistent and high level of customer service.
- Provide technical support and training to your team of Refrigeration Engineers.
- Control staffing on a day-to-day basis including management of an "on-call" rota.
- Assist Area Support Manager with relevant HR processes including completion of return-to-work forms, handling and reporting disciplinary incidents, holding performance review meetings, managing performance on a day-to-day basis for under‑performing colleagues, scheduling holiday and absence cover, investigating, recording and escalating any accidents or near‑misses as directed by the Health & Safety Policy.
- Provide technical support as required, e.g., advice regarding major operational issues and assistance for major incidents.
- Assist the team in delivering high quality PPM work.
- Work with Area Support Manager to address and make safe all Health & Safety related issues in own area and that of engineers, reporting and escalating as necessary, including any matters relating to PPE.
- Assist Area Support Manager with effective budgetary management of parts and material usage, reporting overspend and variances to budget.
- Attend client and manager meetings on behalf of the business within your region.
- Explore advancing from Senior Refrigeration Engineer to a Managing Engineer role within Croydon and South East London or surrounding areas for candidates with proven supermarket refrigeration experience.
Qualifications
- Full UK driving licence is essential.
- City & Guilds qualified in Refrigeration (or equivalent), including F‑Gas.
- 18th Edition certification (desirable but not essential).
- Minimum 5 years post‑qualification experience, working on a mobile basis in the chosen field.
- Demonstrable management/supervisory experience (desirable).
- Must have experience in an FM environment and have Refrigeration Engineering experience within Supermarkets.
- Excellent communication skills, ability to influence and use diplomacy with clients and colleagues.
- Ability to supervise engineers in a pressurised environment dealing with store teams and members of the public.
- Capable of prioritising a complex and demanding workload; Disability Confident.
Benefits
- Salary: £55,988 per annum.
- Up to 4% discretionary bonus scheme, subject to achievement of targets.
- Overtime paid at time and a half.
- Full door‑to‑door pay; flexible working hours, including weekend working and on‑call cover (1 in 4 Saturdays, 1 in 4 weeks on call). Included within the salary.
- Group personal pension scheme of matched contributions between 5% and 6%.
- 25 Days Annual Leave + Bank Holidays.
- Life Assurance.
- Access to state‑of‑the‑art training academy.
- Funded Training Sponsorship Scheme.
- Refer a Friend reward scheme.
- Health Cash Plan.
- Up to 10% off B&Q / Trade Point.
- 20% off Nuffield Fitness and Wellbeing Centre.
Arcus is passionate about individual development and offers industry‑leading Learning & Development opportunities, including an in‑house training academy in Stevenage. Colleagues can expect significant investment in safety and technical training to ensure ongoing development of their skills and expertise.
Disability Confident: Arcus is a Disability Confident employer and will generally offer interviews to any applicant that declares they have a disability and meets the minimum criteria for the job.