Recovery Case Officer

Royal British Legion; Newport; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading armed forces charity is hiring four Recovery Case Officers to support the wellbeing of service members. The role involves assessing beneficiaries' needs, providing tailored support, and working collaboratively with internal and external partners. Ideal candidates should be proactive and empathetic, with a commitment to advocating for those in need. Flexible remote work is available, along with generous employee benefits including paid holiday, pension contributions, and professional development opportunities.

Benefits

28 days paid holiday

Generous pension contributions

Flexible working options

Employee Assistance Programme

Courses for development

Travel loans

Cycle to Work scheme

Qualifications

• Experience in delivering support to individuals.
• Ability to develop tailored solutions for beneficiaries.
• Knowledge of statutory benefits and support services.

Responsibilities

• Assess the needs of beneficiaries and collaborate with internal teams.
• Develop tailored solutions to ensure effective support delivery.
• Advise beneficiaries on services and advocate on their behalf.

Skills

Proactive support

Empathy

Welfare advice

Advocacy

Collaboration

Job description

Work with us to support the recovery and wellbeing of the Armed Forces community, helping individuals rebuild confidence and reach their full potential!

As the need for our Recovery Services continues to grow, and as part of our ambitious new strategy, we’re expanding our team to reach even more members of the Armed Forces Community. We are currently recruiting four Recovery Case Officers to deliver support, guidance, and advocacy to our beneficiaries – including some who will go on to be part of Team UK and compete in the Invictus Games!

As a Recovery Case Officer, you will ensure our beneficiaries receive the help they need to navigate life’s challenges to achieve greater independence. You will be proactive, empathetic, and offer tailored welfare advice and support. You will play a key role in maintaining a consistent and high-quality recovery journey.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Key Responsibilities:

• Assess the needs of beneficiaries and collaborate with internal Recovery Services teams as well as external service providers to ensure that appropriate support is delivered in an integrated and effective way.
• Develop and maintain creative, tailored solutions to suit the unique needs of beneficiaries and ensure that the journey is maintained appropriately and in line with the Recovery Services programmes participation.
• Advise beneficiaries on available support and assist them in accessing the services they need and advocate on their behalf, while maintaining an up-to-date knowledge of statutory benefits.
• Manage grants within the levels of delegate financial authority and undertake due diligence when considering financial support.

You will be contracted to your home address, and you will perform most of your work remotely using our collaboration tools to work with colleagues. There will be occasional travel nationally to attend training or meetings.

About Recovery Services:

The Battle Back Centre in Lilleshall, Shropshire, is the home of the Royal British Legion (RBL) Recovery Services. We deliver a range of tailored recovery programmes, all designed to assist the Armed Forces community overcome the barriers and challenges encountered as a result of injury or illness. Our programmes are designed to address a broad range of wellbeing needs – from exploring the link between physical and mental health, to managing stress, promoting healthy living, and strengthening social connections. Through innovative activities such as the Multi Activity Course, Recovery through the Arts, and the Invictus Games, we offer meaningful opportunities for individuals to discover their potential and build supportive relationships.

Employee Benefits:

• 28 days’ paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 14%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.