Records Management Assistant

Surrey County Council; Horsell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority is seeking a Records Management Assistant in Woking. The role includes managing archive requests, ensuring secure handling of records, and supporting office operations. Ideal candidates will have office support experience, IT competency, and a minimum of 3 GCSEs. This position offers a competitive salary and benefits including annual leave and wellness programs.

Benefits

26 days' holiday

Pension plan

Employee Assistance Programme

Wellbeing discounts

Qualifications

• Experience in a busy office environment providing support to staff and the public.
• Competency in a range of IT tools including Word and Excel.
• Ability to work under pressure to meet timescales.
• Minimum academic qualifications of 3 GCSE pass at Grade C or above.

Responsibilities

• Handle archive requests efficiently and securely.
• Manage secure handling, storage, retrieval, and destruction of records.
• Perform physically demanding work to deliver and collect files.

Skills

Office support experience

IT competency (Word, Excel)

Ability to work under pressure

Relationship building

Education

3 GCSE passes at Grade C or above

Tools

Microsoft Word

Microsoft Excel

Job description

• Location: Victoria Gate, Woking, Surrey, GU21 6JD

Description

This role has a starting salary of £30,647 per annum, based on a 36-hour working week. This is a permanent contract.

We are excited to be seeking a Records Management Assistant to join our Information Governance Team at Surrey County Council. This role is based in Woking, Surrey.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Role

This is an exciting time to join a newly formed Information Governance Team at Surrey County Council. As part of our Organisation Redesign Programme, the authority acknowledges the importance of data in all its forms, its access, uses and management as high priorities to provide the best services to its residents and the public. The team as a whole works across different locations in Surrey, with this role being based in Woking. Please note that this post is required to be in the office 5 days a week alongside our other Records Management Assistant.

The Records Management Assistant performs a range of office duties to ensure that archive requests are dealt with efficiently and securely, ensuring the Council receives an effective and timely archive service. This will include secure handling, storage, retrieval and destruction of records across the Council. The Records Management Assistant will undertake manual handling and physically demanding work to carry out duties associated with the delivery and collection of files and boxes. You will be part of a small team to undertake a variety of administrative tasks to ensure the smooth running of Records Management. Experience of records management is not required but an interest in managing information would be desirable.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours:

• Experience of working in a busy office environment providing support to staff and the public
• Competency in a range of IT tools including Word and Excel with experience of processing data via a computerised system
• An ability to work under pressure to meet timescales
• Minimum academic qualifications of 3 GCSE pass at Grade C or above or equivalent
• Experience of building relationships with colleagues and partners

To apply, we request that you submit a CV and you will be asked the following 4 questions:

• Please describe your experience working in a busy office environment. How have you supported both staff and members of the public in your previous roles?
• What IT tools are you confident using (e.g., Microsoft Word, Excel)? Please provide an example of how you've used a computerised system to process or manage data.
• Tell us about a time when you had to work under pressure to meet a tight deadline. How did you manage your workload and ensure accuracy?
• Building strong working relationships is key to this role. Can you give an example of how you've successfully worked with colleagues or external partners to achieve a shared goal?

Before submitting your application, we recommend you read the job description and ourLife at Surrey handbook to get an insight into working at Surrey.

Contact Us

Please contact us for any questions relating to role requirements, flexible working requests, transferable skills or barriers to employment. For an informal discussion please contact Geraldine Sharman (Records Manager) by e-mail at [e-mail] .

The job advert closes at 23:59 on 07/10/2025 with interviews planned for the week commencing 13th October 2025. Interviews will take place at Victoria Gate, Woking.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.