Recertification Coordinator

Trades Workforce Solutions; Tower of London; Hybrid; GBP 35,000 - 37,000; Full time

Job summary

An organization committed to business as a force for good is seeking a Recertification Coordinator to oversee the B Corp recertification process. You will monitor the certification pipeline, support clients with their requirements, and enhance communication strategies. The ideal candidate should possess strong analytical skills and a knack for relationship management. This position is based in Whitechapel, London with a hybrid work model, offering the chance to collaborate in a meaningful role that drives social and environmental impact.

Qualifications

• Experience in delivering tailored support and guidance to customers.
• Ability to absorb and assess information quickly for effective decision-making.
• Proven ability to identify inefficiencies and implement improvements.

Responsibilities

• Monitor the B Corp Recertification pipeline, ensuring timely progress.
• Provide expert support to B Corps navigating recertification.
• Deliver timely communications to small and medium B Corps.

Skills

Strong analytical skills

Excellent written and verbal communication

Relationship management skills

Ability to track project progress

Tools

Salesforce or similar CRM

G Suite

Slack

Asana

Zoom

Job description

Recertification Coordinator

Job title: Recertification Coordinator Salary: £35,680 - 36,770 per annum (GBP) (Salaries are graded against our pay framework and are non negotiable) Reporting to: Recertification Lead Department: Growth & Product (GAP) Direct reports: None Location: Whitechapel, London with hybrid working (1-2 days per week in office)

The B Corp Movement B Lab UK is part of the global B Corp movement with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. The B Corp community is a global movement of businesses that provide leadership by demonstrating their commitment to people and planet. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors. Some names you might have heard of include Patagonia, The Guardian, Giff Gaff and Divine Chocolate.

Job purpose

This role will work as part of B Lab UK’s Growth & Product Team to deliver the B Corp recertification process. In this role you’ll be focused on:

• Monitor the B Corp Recertification pipeline, ensuring timely progress and implementing process improvements.
• Provide expert support and clear communication to B Corps navigating an evolving Recertification environment, keeping knowledge of the standards up to date.
• Drive continuous improvement through feedback analysis, risk mitigation, and internal collaboration.

Responsibilities will include:

1. • Company reviews and scoping guidance:
     • Acting as Setup Specialist, analyse the legal and operational structures of B Corps approaching recertification, according to B Lab’s scoping rules.
     • Determine and provide guidance to B Corps on correct scope of certification, to ensure company assessments are tailored to their structure and context.
     • Maintain up-to-date knowledge on scoping rules and precedents, ensuring accurate interpretation within an evolving context.
     • Review and assess business changes for B Corps (e.g., mergers, acquisitions, brand or operational shifts) to determine impact on certification status.
2. • Pipeline monitoring and reporting:
     • Track progress of recertifying B Corps against agreed submission dates and tolerances, identify risks and report on key metrics.
     • Manage pipeline checks to ensure recertification reviews are progressing in a timely manner.
     • Oversee and suggest improvements to pipeline monitoring processes, identifying pain points and creating solutions.
     • Identify and mitigate risks, working with Engagement Managers to ensure B Corps are receiving communications and understand the recertification requirements.
     • Collaborate with Community Assistants to ensure the maintenance of correct contact information and the tracking of accurate records of communications for B Corps, in relation to the recertification process.
     • Manage processes within CRM systems where possible and establish manual processes as needed.
3. • Recertification Communications & Stakeholder Engagement:
     • In accordance with the recertification customer journey, deliver timely and effective communications to small and medium B Corps approaching recertification.
     • Manage the recertification inbox to meet agreed SLAs, maintaining up-to-date canned responses aligned with current policies and information.
     • Identify and implement opportunities to improve and automate recertification communications.
     • Manage and answer technical queries from B Corps regarding the recertification process, standards and B Impact, ensuring clarity and professionalism.
     • Tailor communications in order to maintain key relationships and provide an effective customer experience.
     • Collaborate with internal teams and wider stakeholders to ensure alignment and to enhance the overall customer experience.
4. • Resource & process development:
     • Support the creation of new initiatives, events and resources designed to increase the B Corp community’s understanding of recertification requirements, accuracy of their self‑assessment and adherence to submission deadlines.
     • Through engagement and communications planning, ensure B Corps are aware of and engaging with these resources.
     • Continuously look for innovative ways of improving B Lab UK’s recertification processes, bringing ideas to the team as appropriate.
5. • Relationships:
     • Support the Recertification Lead to deliver the customer journey for recertification.
     • Work closely with Engagement Managers and the wider Community Team to ensure they are aware of recertification requirements and potential risks and challenges with their key accounts.
     • Develop relationships with relevant teams at B Lab Global and consult with key experts on certification and standards matters where necessary.
6. • Team Working:
     • Build and maintain a high level of expertise on B Lab’s standards and processes, contributing expertise to internal knowledge sharing, external events/webinars and wider team initiatives.
     • Work collaboratively with the wider Growth and Product team to recognise opportunities for process efficiencies.
     • When required, lead on projects that help the B Lab UK team to achieve our objectives.

Person specification What you’ll bring:

• Strong analytical skills, with the ability to assess multiple information sources to support effective decision‑making.
• Skilled in delivering tailored support and guidance to customers, ensuring an exceptional experience.
• Excellent written and verbal communication, with the ability to understand stakeholder needs.
• Ability to absorb and assess information quickly, translating complex or technical concepts into clear, accessible advice for stakeholders.
• Strong relationship management skills, with the ability to build and maintain key stakeholder relationships.
• Ability to track progress of projects and report on key metrics.
• Proven ability to identify inefficiencies and proactively implement improvements to process and practice, to ensure efficiency and effectiveness.
• Ability to work collaboratively across functions within the organisation and across a global network.

Desirable skills but not essential and can be developed in the role:

• Experience in Salesforce or similar CRMs
• Familiarity with these (or comparable) platforms: G Suite, Slack, Asana and Zoom.

Who you are:

• Passionate about the role that business can play in creating the future that benefits all people and the planet.
• Highly organised and proactive in prioritising your workload to meet deadlines.
• You thrive in a small team within a fast‑paced, growing organisation.
• Committed to continuously improving knowledge and understanding, to maintain expertise in areas relevant to the role.
• Committed to justice, equity, diversity and inclusion.
• Self‑motivated, proactive and structured worker, happy to work independently.
• You have an eye for detail and have experience in using data for decision‑making.
• A quick learner, who is able to get to grips with new systems and processes.
• A keen collaborator who values the ability to work effectively with colleagues across internal and external stakeholders.
• A supportive colleague who will get stuck into wider team activities and contribute to B Lab UK’s inclusive culture.

Job Descriptions are an outline of a role, and are not an exhaustive list of duties. This job description should be seen as enabling rather than restrictive and will be subject to regular review.

Location: Whitechapel, London with hybrid working (1-2 days per week in office)